Frank Francoeur, a bilingual professional with years of experience in Project Management and IT, has worked with a range of companies and organizations throughout his career. He is a proactive thinker with solid analytical skills, specializing in ITIL, SaaS, Agile, SCRUM, PMBOK, Salesforce.com, Business Process Consulting, Project Management, System integration, Social media, and Software Development. Frank is a former Officer of the Canadian Armed Forces and has served as Technical Support Specialist at IBM, Support Center Coordinator at Gillette, and Team Leader of Retail Banking Infrastructure at BankBoston, among others. In his endeavours, he has always demonstrated a passion for his clients with a "bias for action" and a strong focus on delivering results. Frank is eager to learn, adaptable in fast-paced environments, and thrives in entrepreneurial situations.