Arlington Albertson

Edmonds College

Senior Site Reliability Engineer 2 - Gov Cloud Engineering at Smartsheet

Everett, Washington

Supporting our Gov Cloud engineering team in our current FedRamp Medium and High implementations. Helping the company achieve IL4 status. Working to provide a unified deployment and delivery platform so that our Commercial and Gov environments are able to be managed in a similar fashion. Automating allthethings whenever possible, supporting the current platform, and preparing for the next iteration leveraging modern architecture and systems.

Smartsheet

Senior Site Reliability Engineer 2 - Gov Cloud Engineering

Lead Sr. SRE for the Observability platform and servicesPrimary roles include:- Provide advice and Technical Leadership across the org to our global team of SRE's regarding AWS and cloud infrastructure best practices, as well as Observability and monitoring/telemetry/logging training and education- SME for several of our backend systems for the on-premises homebuilt metrics stacks (primarily maintenance of reliability of our Cassandra Datastores), and Operations focused efforts- Frequently perform Interview tasks for new candidates to the company across the org- Maintain and improve Operational Excellence and functionality for all our Observability tools and services- Architect the current and future state of our tooling to ensure they are reliable, meet our customer and business demands, and grow effectively with the companyAchievements:- Assisted with finalizing the decision for the company to replace their existing on-premises legacy metrics platform with a public SaaS solution- Provided effective guidance and documentation to modernize our company wide cloud strategy surrounding DNS- Continuously improve processes for our team, write documentation, organize work tasks, engage and teach my team- Rescued our existing telemetry system from catastrophe, improved operations for multiple components- Continuously drive the team forward to improve operational excellence, automation, documentation, infrastructure as code, and bolster our CI/CD practices

Lead Senior Site Reliability Engineer

First official Technical Account Manager for Datadog, provided direct, onsite, customer support engaging with our highest tier customers. Provided architecture, deployment, account management guidance. Drove contract growth and negotiations for some of our largest customers, both existing and new. This included global support as my customers (multiple $millions ARR) were spread across the globe.Helped build a team of TAM's that supported Large Enterprise customers around the world.Became SME on the Datadog Logging platform for supporting deployment and management, gave training sessions around the world to teach customers how to leverage our platform for engagement and growth. During a 1 month period, gave training sessions to over 300 users.

Datadog

Technical Account Manager

Working to implement SRE best practices across our large engineering org, and business as a whole. Aligning Business processes, with technological solutions, keying in on reliability and availability. Mentor to others, engineers and otherwise.Key accomplishments:- implemented core architectural/network level changes across multi-clouds to reduce cost (minimum ~$10MM), increase performance and enhance security.- Continually architect for a Zero-trust model.- Drove several datacenter wide migrations from on-premises to the cloud, as well as from a single shared account, to multiple individual accounts.- Delivered Datadog SaaS monitoring services across a 2500~ person tech org as a unified solution to monitor all infrastructure, both in a variety of public clouds as well as on-premises, and for all ~400 stores. Reduced MTTI/D/R (Isolation/Detection/Resolution) by orders of magnitude due to having unified visibility across hundreds of services and tens of thousands of hosts/systems.- Educator and teacher across various disciplines and functions.- Founding member of the SRE team and discipline at Nordstrom, key member of group and mentor across the team and orgs.- Keeper of the connections (Mr. Social), cross org information and architecture (Mr. Sponge), and general attack squirrel.

Nordstrom

Engineer Senior 2, Site Reliability Engineering

Teaching, Training, Building, Supporting, ALL THE CLOUD THINGS.

Senior Cloud Engineer - DevOps

Building and supporting the infrastructure for our next generation product.

Avalara

Senior Site Reliability Engineer

Team lead for Cloud Engineering.Designing, architecting, and deploying infrastructure throughout the organization into AWS and beyond. Responsible for coming up with best practices and distributing them across our systems and accounts.Large scale production systems, hybrid cloud environments across multiple datacenters and AWS regions.

Blinkx

Lead Cloud Engineer

Designing, architecting, and deploying infrastructure throughout the organization into AWS and beyond. Responsible for coming up with best practices and distributing them across our systems and accounts.Large scale production systems, hybrid cloud environments across multiple datacenters and AWS regions.

Cloud Engineer

Systems Engineer over all corp and prod infrastructure. Initial projects include migration to AWS, research and support of current prod infrastructure, rebuilding corp services as needed and migrating most services to cloud options where applicable.

A Place for Mom

Systems and Network Engineer

Systems Engineer in Operations. Fully supporting the site and services as well as tools the company uses for it's various products.- Full on-call operations duties. Sustainment of current and in progress web properties.- Architecting new platforms and products, utilizing tools such as: glusterfs, HAproxy, Nginx, Varnish, MariaDB, Ruby, Chef, Rackspace Cloud, AWS S3/CloudFront- Managed vendor relationships with Cloud hosting provides: BlueBox Group, Rackspace, NewRelic, DataDog, Office ISP services, Apple Business Account.- Worked with developers and other engineers to architect our latest project. Provided backup and support duties to our VP of Engineering in his daily duties, was able to make decisions and answer questions regarding our plan and direction for technology.- Performed several migration projects from existing hosting providers to cloud services, along with upgrading them to various newer tools (eg. apache2 - to - nginx, raid5 NFS server - to - glusterfs/s3 backed).- CDN review and account/vendor work to provide a new provider for our existing CDN needs. Drove costs down.- Reduced company infrastructure expenditures by profiling current hardware and services, migrating them to more efficient servers and services.

Hark

Systems Engineer/Operations

- AWS Systems SME- Brought in as a short term consultant to architect and deploy AWS resources and to help with getting their engineers up to speed on the differences between physical infrastructure and AWS/Cloud IaaS platforms.- Successfully architect-ed F5 gear and services into AWS infrastructure and designed/deployed automation utilizing AWS CloudFormation tools to deploy multiple complex MultiTiered VPC environments with tight security controls into the AWS Private cloud.- Worked to architect a file delivery platform utilizing existing F5 infrastructure, as well as AWS S3 and CloudFront CDN.

F5 Networks

Systems Engineer - Apex Systems Contractor

- Developed and deployed monitoring system for current platform utilizing Datadog, PagerDuty, <a href="http://Boundary.com">Boundary.com</a>, and CloudWatch. - Setup automated alerting system via integration of the listed services through to PagerDuty for on-call rotations.- Researched cost models and effectiveness for the current CDN (CloudFront) and compared that to various other CDN's to come up with a best option for the company as we scaled our viewership up dramatically. Identified the best CDN's and features for our needs.- Performed 24x7 Operational monitoring and support for the site (<a href="http://creativelive.com">creativelive.com</a>) and all services associated.- Dissected the current infrastructure and worked to formulate a plan to convert the current system into a more automated environment which could be automated by way of Puppet, and made more scalable overall.

creativeLIVE

IT/Systems Consultant

head geek in charge of all corp IT! Startup IT wizard•	Built company offices and infrastructure from stealth startup mode with 18 people (two offices/states) to over 120 in less than a year.•	Responsible for purchasing of all company Technology and services. Annual budget over $1 million. Additionally performed all Vendor management.•	Supported entire company of approx. 50+ staff in two locations until we hired someone into HelpDesk duties. Supported Executives and everyone in-between.•	Designed, purchased and deployed all Microsoft based Desktops, some laptops, and all server equipment and services (AD/GPO/FileServer/PrintServer). PC’s were custom built due to the spec’s required.•	Deployed over 40 Apple/Mac based products from all lines (MacBook, iPad, iMac, AppleTV, etc…). Became the largest customer of the Bellevue Apple store.•	Built out Source Control servers (Perforce). Migrated initial VM’s onto 6 replicated physicals running centos. Joint project with another engineer.•	Deployed VMWare esxi VM hosts attached to iSCSI SAN’s running Open-E DSS software. Also all Network/DataCenter infrastructure.•	Built out email system in Google Apps initially, migrated to a Hosted Exchange platform and was preparing deployment to Office 365.•	Performed integrations and deployments of Zendesk, JIRA/Confluence/Fisheye/Bonfire/Atlassian Products, IP Board, Wordpress, GoodData, Tableau Server, and misc other online services.•	Built out various services and servers into Amazon’s Web Services (AWS). Utilized EC2, Route53, EIP, RDS, and others.•	Designed and built out several Booths and LAN party events for large Game Conferences (E3, PAX Prime, etc…) including all A/V tech and desktop/network integrations for demoing the game. These often included multiple locations within the event to manage.

Meteor Entertainment

Systems Administrator

Technical Support engineer for the amazing WAVE product. Providing Customer facing support and services to ensure that our software product performed accurately and consistently. Windows Server 2003/2008R2, IIS, Active Directory. Networking: DNS/DHCP/Unicast/Multicast/NAT. Mobile app configuration support and testing (Android, Blackberry, Windows Mobile).

Twisted Pair Solutions

Technical Support Engineer

Highly responsive Operations Analyst ensuring 99.999% uptime availability for approx 3500 servers 24x7 for Top Tier Wireless phone carriers (VZW, ATT, TMO, Sprint, etc..). Windows Server 2000/2003/2008, Active Directory, IIS, Batch scripting, Linux/Unix. Various content management and knowledge base systems. Monitoring tools: SCOM, HP Sitescope, HP Business Availability Center, HP Open View Operations Manager, Nagios/OpsView. F5 Load balancers, VMWare/vSphere. Technical documentation writer.

Motricity

Tech 2, Network Operations

Independent Contractor

IT Consultant

SWAT Systems

IT Systems Engineer

Holland America Line

Operations Specialist

Cynnex Networks

Contractor

Being a geek means being willing and able to perform consulting work at any time. As an avid tech lover, I am never afraid to get my hands dirty with new technology.