Sami Bakali is an experienced IT and project management professional with diverse industry exposure, ranging from telecoms to manufacturing. With a focus on customer service and ITIL-based IT service management, he has honed his organizational and interpersonal skills, enabling him to handle large budgets and meet client expectations. Sami has a core competency in core IP networking (IPv4), with proficiency in Firewall, VPN, WAN, LAN, and multi-vendor networking/firewall configuration. He has extensive experience in 3rd line support and virtualization technologies, with expertise in Windows Server 2008/2012/2016. Sami has worked in demanding environments, which has helped him develop skills to handle high-pressure situations and deadlines. He is known for his creative and innovative approaches, which improve services while staying within budget thresholds. He maintains an unwavering level of integrity, courtesy, and calmness under pressure to ensure prejudice-free and professional working environments.