University of North Texas

Sales Operations Specialist at Trend Micro

Dallas, Texas, United States

Trend Micro

Sales Operations Specialist

- Effectively manage renewal of all customers in assigned territory to protect and grow annualized maintenance revenue. (8 Million Dollar Quota) •	Focus on customer retention •	Responsible for pipeline management in assigned territory and accurately update records within SalesForce on a daily basis•	Accurately forecast projected revenue attainment to sales management as requested by Manager•	Efficiently handle customer and channel inquiries related to quotes, pricing, co-terming and up-selling•	Maintain the Customer Health-Check Activities through scheduled calls, follow-up emails and updates in SalesForce•	Positively interact and collaborate with customers and channel partners to ensure a smooth transaction for the customer•	Maintain consistent knowledge of product version updates, pricing and customer and/or channel promotions•	Assist with questions, concerns and product/service questions from Account Managers for assigned territory•	Recognize and escalate difficult technical / business issues within the Sales, Customer Support, Customer Service and any other parts of organization•	Revenue/Retention:         -Achieve Quarterly & Annual Revenue Renewal Quota Targets         -Quota based Addressable Renewal for accounts within territory         -Achieve and maintain retention rate target for assigned territory

Enterprise Account Manager/Customer Success

- Recruiting qualified candidates for customers seeking individual with specific skills•Reaching and exceeding goals of recruits•Sourcing via web for candidates that match with customer's requirements •Made 80-120 Calls every day •Uploaded Applicants information into database•Sourcing •Searched several resume sites to locate great candidates •Follow up with candidates to maintain and build relationships •Interviewed Applicants daily •Scheduled interview, times, and locations for candidates

Scott Saxton