Northern Virginia Community College

Program Administrator II at DLT Solutions

Washington D.C. Metro Area

DLT Solutions

Program Administrator II

- Serve as primary contact for multiple contracts•	Perform day-to-day contract administration and risk assessment/mitigation for multiple federal, state and local government contracts including SEWPV, CIO-CS, and TX DIR•	Conduct training sessions for internal sales and team members on the utilization of contracts•	Responsible for disseminating detailed monthly and quarterly sales and contractor profile reports to external entities•	Generate and provide special reports and sales analyses to internal entities as requested•	Ensure compliance with Government regulations through regular communication with Contracting Officers, VP of Contracts•	Maintain company website for managed contracts and related vendor web portals•	Review solicitations and contractual documents for consistency with corporate policy, pertinent regulations and customer requirements•	Develop and implement training materials to cross-train team members•	Perform daily transactions to include drafting and submitting contract amendments and modifications•	Represent company at regular contract holder meetings •	Compile, report and process payments of any applicable contract fees•	Establish and maintain strong sales and client relationships to ensure constant open lines of communication

Contracts Admnistrator

- Contacted all assigned accounts daily and provided collection follow-up on delinquent accounts•	Documented all customer communications in detail via internal CRM systems•	Worked with customers via telephone and email to obtain payment and address customer questions or concerns•	Maintained customer information to ensure that records remained current•	Analyzed all assigned accounts to discover discrepancies and resolve variances promptly•	Worked closely with account management, billing,  project management and cloud teams as well as with in-house legal counsel and various managers•	Created agings to distribute to team for review of account statuses and balances•	Created account reconciliations and balance details to provide to customers •	Developed reports to analyze past due accounts •	Created process summaries and distributed to team members•	Assisted accounts payable team and management by taking on various projects as requested•	Assisted provisioning team in setup of customers’ services •	Trained and assisted team members as necessary•	Received payments and prepared deposits•	Set up courier services to retrieve customer payments•	Negotiated payment plans with customers •	Ensured strict confidentiality of customers’ financial information

Vonage Business

Remittance Associate/AR Specialist

- Generated and distributed client invoices and account statements to multiple managers bi-monthly •	Received and processed client payments •	Created and maintained client profile and billing records •	Initiated and tracked the collections process for overdue accounts •	Worked with clients to resolve account-related matters •	Created various internal reports (client financial analyses, client marketing analyses, employee billing and performance reports, payroll and timekeeping reports, departmental financial analyses, receivables aging reports and other ad hoc reports)•	Assisted with interviewing and training of temporary employees, administrative employees and VP of Operations •	Created manuals and user shortcut tip sheets for multiple processes •	Contributed and implemented suggestions for process improvements •	Set up and maintained employee new hire, timekeeping and separation records •	Performed mentorship responsibilities for the administrative/receptionist positions •	Performed various administrative duties as needed

Halt, Buzas & Powell, Ltd.

Billing Coordinator/AR Manager

- Selected by management to provide support to Fannie Mae, the company’s top grossing client•	Maintained the Vendor Management System (VMS) which required specialized training and adherence to specific requirements•	Coordinated  and scheduled interviews and meetings between potential candidates and clients•	Analyzed requirements to provide proper formatting of resumes and internal documents•	Met with clients on site to assist with the explanation of Convergenz’s service offerings•	Developed relationships with clients and assisted Account Managers in closing sales•	Regularly worked after hours and met with clients at social functions to ensure their complete satisfaction•	Responsible for breaking a new account with Rosetta Stone, ultimately leading to increased revenue for the company

Convergenz

Account Support Manager

- Worked directly with sales representatives and customers on a day-to-day basis to ensure accuracy of order information•	Assist customers via phone and email to resolve issues including: returns, exchanges, online access, upgrades, company policy, shipment status and language availability•	Administered help desk tickets using the Oracle and Parature ticketing systems•	Effectively communicated customer concerns in the company database•	Escalated trouble tickets to the appropriate technical support team

Laura Haight