Susan Shapiro is a seasoned consultant with an extensive background in operational efficiency, CRM, documentation, resume development, and cloud-based office systems. She brings a deep understanding of technology solutions and process implementation, as well as effective processes to improve productivity. Over the years, Susan has worked with a diverse range of companies, from small businesses to large corporations. She has held various leadership roles at BrainSell, Citigroup, and American Express, specializing in project management, marketing technology, customer service, and procurement. In addition, Susan is a skilled writer, having managed user guide writing, training, and customer service at Intellibank.

Susan is a graduate of Skidmore College and has pursued further education at various institutions. At Bralan Consulting, Susan offers her expertise to help individuals and businesses improve their operational efficiency, streamline their processes, and optimize the use of technology resources. She is passionate about providing effective training and documentation to users to ensure they can leverage their technology to meet their business needs. Susan believes that the right CRM system is essential for businesses to build and maintain strong relationships with their customers.