Brian Coakley, a seasoned Technical Support Manager, has demonstrated a remarkable ability to manage customer relationships, prioritize customer's concerns and demands, and manage the flow of information between different teams. With years of experience in the field of customer engagement and management, Brian has honed these skills to effectively manage, organize, and coordinate information amongst different teams. After completing his Bachelor's degree in Business Information Systems at the University of Toledo, Brian began his professional journey with Generation21 Learning Systems as a Web Programmer. He has since worked with various renowned organizations, including Verizon and MapQuest, where he served as a Manager Customer Engagement, an Application Integration Engineer, and a Manager B2B Developer Technical Support, respectively. Currently, he is serving as a MapQuest Technical Support Manager at System1, where he employs his talents to build strong, mutually beneficial relationships with customers and development teams. Brian's passion for customer engagement and his willingness to take on new challenges make him an invaluable asset wherever he goes.