Sue Morgan is a customer-centric professional with over 20 years of experience driving strategic value through complex customer and sales programs. She is known for her data-driven approach and her ability to collaborate, plan, create, execute, manage, evolve and innovate programs that accelerate adoption, engagement, and advocacy. With a customer-first mindset and a strong bias for action and transformation, Sue has managed to become a respected leader in the industry.

Sue's approach to customer-centricity is rooted in a deep commitment to customer insights and strategic relationships. She has a proven track record of developing and implementing effective strategies that drive business results. Whether it's through research (surveys, interviews, briefings), asset creation, or communication skills, Sue has a keen ability to translate customer data into actionable insights.

Her expertise extends to insights community platforms, design thinking, agile/lean methodologies, journey mapping, and problem solving. Sue's talent for program and people management, coupled with her leadership and influence, make her an invaluable asset in any organization.

Sue has a legal background from the Harvard Law School Program on Negotiation and a degree from San Jose State University. She is also an active member of the Patient Advisory Council at Sutter Health - Palo Alto Medical Foundation, having previously served as a Patient Family Advocate. In her former roles, she has led programs at Citrix and NetApp, founded her own consulting firms, and worked as an HP Business Relationship Consultant.