Dartmouth College

Customer Experience  -  Client Relations

Los Angeles Metropolitan Area

My Corporation Business Blog #25 in USA for Small Business Customer Service honoree. Lead national customer service unit, ensuring provision of best-in class experience. Collaborate cross-departmentally with communications and marketing teams to create original content. Own development and strategic alignment of branding and content messaging.  Distill technical information (pitch decks, API, and prototyping) into accessible communications.

Pavemint

Director of Customer Experience

Successfully completed agency training. Assisted talent and agents in the development, implementation, and management of day-to-day operations.  Assisted in answering telephone calls, interfacing with clients, schedule coordination, drafting correspondence, and deal memos.

The Gersh Agency

Talent & Production Offices

Served as the executive assistant to ex-NBA player Baron Davis. Responsible for coordinating principal’s schedule, responding to inquiries, and the planning, implementation, and management of household activities.  Owned strategic branding and build-out of mission-aligned programs and initiatives tied to principal’s charitable endeavors.  Oversaw production processes.  Drafted responses to press inquiries.

Malu Marketing

Executive Assistant

Responsible for making orders, quoting merchandise, recording inventory, tracking sales, and making stock adjustments accordingly.  Managed day-to-day company operations, including personnel management, internal communications, new employee onboarding, and quality control.  Ensured strategic alignment of company marketing and promotional materials, including web-site and e-mail communications.

Brown Jordan Company

Manager

Served as a flex outside sales associate and brand merchandiser. Managed back stock inventories. Compiled comprehensive reports for management review.  Forecasted store delivery and volume needs.  Responsible for merchandising and ordering Coca-Cola products from extensive inventory throughout southeast region. Managed customer relationships.  Identified new opportunities for partnership.

Julian Flamer