Todd Mackinnon is an experienced technical support professional who has worked with various software, hardware, and network issues. With a keen eye for detail and efficient problem-solving skills, Mackinnon has gained expertise in a wide variety of operating systems, including Windows, Solaris, AIX, HPUX, and Linux. He has worked at several companies in the tech industry, including NW Networking, Tripwire, Serena Software, Intel Corporation, and Omtool Legal Systems. During his tenure, he has earned accolades for providing excellent customer service and introducing knowledge-based solutions to client issues.

Mackinnon has extensive experience in analyzing and monitoring Active Directory, file systems, VMWare, MS SQL, Oracle, MySQL, Routers, Firewalls, and other network devices. He has also supported Tripwire Enterprise and Tripwire Log Center and has expertise in cyber security and compliance. He has excelled in resolving complex technical issues and determining network routing issues through troubleshooting. With his adeptness in debugging Apache Tomcat Web Server, he has become a valuable asset to any organization.

Mackinnon has studied Business Information Systems at the University of Phoenix and at Diablo Valley College. He has also designed vendor sources to offer best prices on equipment and launched automated scripts for sales product demonstrations. In addition, he has focused his work on expediting a "Proof of Concept" SharePoint services solution to improve Sarbanes Oxley (SOX) compliance. Mackinnon is a results-oriented individual, who has maintained a high level of customer satisfaction and efficiently resolved the highest incidents of issues.