Ryerson University

CEO & Co-Founder at KiwiMe  -  Ex-Rappi  -  Ex-SkipTheDishes

Calgary, Alberta, Canada

KiwiMe

CEO & Co-Founder

Rappi

Product Director

Responsible for the following product groups:
-  Scheduling and Prediction Tools
-  Logistics and Assignment Systems
-  Network Control Centre
-  Courier Pay

SkipTheDishes

Head of Network Product

- Implemented a real-time courier supply management tool responsible for responding to divergences in our expected vs. realized courier levels.
-  Leading product development of a dynamic and responsive non-live and live regional equilibrium tool from which our network drivers of supply (couriers) and demand (orders) operate to optimize for stakeholder and network outcomes.

Product Manager (Courier Scheduling)

- Developed talent, team structure and process to scale team with growth
-  Collaborated with country-specific marketing, restaurant and strategic teams to optimize for business-driven objectives
-  Coordinated Operational adjustments during brand roll-outs, including McDonald’s and Tim Hortons. Optimizing network settings for restaurant and zonal operating hours based on customer trends, expected impact on order volume, and revised needed courier targets.
-  Co-created the Needed Courier Forecast tool, now the template for Delco across Just Eat, to determine courier pool  needs over a three-month horizon
-  Developed Order Volume Prediction model, which increased forecasting accuracy to a range of +/-  9% from a  previous range of +/- 20% by location and day
-  Increased the network average courier order per hour by 14% through improved supply process and analytics, utilizing methods such as attendance volatility, WoW shift total/type analyses, shift incentives and weather/event-based impacts

Operations (Courier Scheduling)

- CWR was the first operator in Canada to vertically integrate windshield replacement services within the windshield repair industry.
-  Generated ROIC of 1,732% over a three-year period through cross-sell of windshield replacement services to previously un-serviced clients.
-  Developed an accelerated incentive structure that aligned and motivated what was typically a highly fluid, seasonal workforce resulting in decreased churn and increased engagement.
-  Minimized offline time due to employee shrinkage and supplies management through process and logistics improvements, implemented across 25+ locations.

Scott Bodnarek