Scripps College

Solving complex problems through empathy and innovation

San Francisco Bay Area

Flexport

Senior Client Solutions

Diversity and Inclusion ERG Lead

Client Solutions

- Sourced, hired, onboarded, and managed a team of 30 part time drivers, growing the team 3x
-  Developed sales processes and owned sales pipeline leading to growth of 15% month over month
-  Efficiently scaled operations and cut costs by 26% while tripling the average number of pickups per month
-  Maintained a 67% retention rate for part time employees
-  Maintained an 87% retention rate for customers and cut churn rates by 40%

Replate

Operations and Strategy

- Solved in the moment issues and triaged customer feedback
-  Created, implemented, and improved new processes to improve customer experience and internal efficiencies
-  Managed day to day operations ensuring high levels of efficiency, quality, and execution.
-  Lead cross-functional teams with customer success managers and engineers to spearhead new initiatives, including scalable systematic solutions and processes.
-  Owned daily reporting and data analytics through CRM software ie Zendesk for my team
-  Recruited and created a hiring funnel for support and operation associates
-  Championed for clients when concerns or questions occurred

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Chewse

Operations and Support Associate

- Organized and coordinated the Meatless Monday program and developed engaging weekly lesson plans that taught a practical skill with a corresponding food justice issue for formerly incarcerated women.
-  Organized the collection of fresh, sustainable produce donations that were used to prepare dinner each Monday night
-  Trained and prepared interns for weekly lessons

Crossroads Women

Program Manager - Meatless Mondays

- Worked with local, sustainable farmers to put together a box of fresh fruit and vegetables every week at affordable prices.
- Recruited volunteers, ran trainings, and organized all logistics and operations for market day, where subscribers pick up their weekly shares.
- Helped connect subscribers with local farmers and educated them on locally produced food and sustainable farming methods
- Planned and organized market day events, recipes, cooking demos and workshops for the greater Claremont community.
- Expanded a subsidized program to help low-income Claremont residents get market share boxes at affordable prices.

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Claremont Market Shares

Market Operations Manager

- Raised over $80,000 for Scripps College
- Made cold calls to alumni, parents and friends about Scripps’ financial needs, motivates them to support the goals of the Annual Fund
- Built rapport and donor retention
- Recruited and helped build new caller’s communication skills through on the spot coaching and weekend training sessions
-  Honed important sales and customer service skills

Mallory Mackey