University of South Florida

G Suite Engineer

Cumming, Georgia, United States

Provide end-user support for G Suite related issuesDevelop technical solutions for new acquisitionsSupport Project Managers for new software implementationsTroubleshoot email delivery issuesReview and evaluate Google related extensions and applicationsMaintain relationship with Google Support for back-end issues

Equifax

G Suite Engineer (Google Workspace)

Technically worked for TekPartners as a contractor with Ultimate Software.Provide end-user support ranging from technical issues to simple How-TosMonitor escalation queuesProvide third level support for G Suite related issuesFacilitate user information changesProvide user training in respect to specific G Suite featuresProvide input on enabled/disabled G Suite featuresInvestigate and track outbound email delivery issuesWork with Google Support teams to resolve technical issuesMaintain SLA metrics in regard to user satisfaction and escalation issuesPerform eDiscovery investigations (search) supporting Legal teamWork with third party customers/clients to resolve delivery issues

Ultimate Software

G Suite Administrator

Technically worked for KForce as a contractor for PwC.  Left this position for a opportunity at Ultimate Software.Lead Google G Suite Deployment Engineer/TechnicianDevelop deployment plans for global roll-out of Google G SuiteTroubleshoot email routing issues (Notes/Google)Troubleshoot migration and conversion issuesConsult with global team and transfer knowledge for smooth transitionsMonitor Ticket Queue (ServiceNow) and resolve appropriatelyDocument conversion and deployment tasks for unfamiliar techs responsible for the local deploymentsTrain and assist local admin/technical teams with all aspects of the new system and environmentMaintain regular schedule of updates and status calls with global team

PricewaterhouseCoopers - Service Delivery Center (PwC SDC)

Lead Migration Engineer (Google G Suite Deployment)

Racemi is an organization that primarily developed and supported an application called DynaCenter that migrates physical and other virtual server to BizCloud, AWS, and Azure cloud environments. And while the application is available for anyone to download and use (for a cost), my responsibility is to perform the installation, setup and configuration of the DynaCenter tool to migrate the desired servers.  I primarily work with Linux and Windows based servers in regards to migrated OSs.

Racemi

Deployment Engineer

Operations team member (Datacenter)Windows Server 2012 R2, 2016 AdministratorWindows Server 2012 R2, 2016 EngineerFamiliar with Active Directory, Powershell, Office 365, Scripting (Perl/Javascript/Batch), SCCM, SCOM, VMware, Hyper-V, LinuxProject Lead (and support) for new application rolloutsStreamline processes for easier implementationAWS/Azure server implementation and transition consultation (determining which systems where best for transfer/migration to cloud environment-AWS/Azure)Heavy usage of Trello, Agile, and Slack

InterContinental Hotels Group (IHG®)

System Engineer

Lead Technical Engineer for Google Apps deployments from Lotus Notes, Microsoft Exchange, Novell GroupWise, Zimbra and IMAP/POP email systems.  Deployments consisting AD/LDAP integrationMigration of data (Email, Calendar, Contacts, Tasks)Calendar Interoperability (Free/Busy lookups)Blackberry Enterprise Server (BES)Mobile Device Management and Security (Policy Enforcement)Message EncryptionAccount Management and AdministrationHelp Desk TrainingAdmin TrainingMessage Archiving and Investigation TrainingEmail Routing and Content ComplianceStructured Phase/Roll-outsSupporting DocumentationCertified Google Apps Deployment Specialist #1883.Facilitated MX Record, CNAME, SPF changes, email routing (split and dual delivery), Content Compliance filters, DKIM and DMARC setup.  Facilitate weekly Technical meetings, keeping customers on track with the Google Apps deployment projects.  And providing on-site services for initial Technical Kick-Offs, Early Adopters and Go-Live phases and support.Performed specific contracted services for various third-parties, including Legal Investigations (Google Vault), Content Compliance (Credit Card filters), Email Routing Consultation, and Collaboration Only deployments (Google Drive and Hangouts). Led the technical workstream for large organizations from their legacy email (including calendar and contacts) system to Google Apps.  Work with Government, Educational (Universities, Colleges, High Schools), Corporate (Retailers, Suppliers, Manufacturers, Distributors, Developers, Realty, Healthcare, Service, etc), and many small businesses. Mainly dealing with customers having 2,000 users or more, and some as many as 100,000 users (Universities).Utilized cloud-based server/migration farms to timely migrate customer data to Google Apps, and worked with and migrated data from local and cloud-based/hosted environments.

Cloud Sherpas

Senior Cloud Deployment Engineer

Contracted to migrate 300 employees from Domino Notes to Microsoft Exchange 2007, contract was extended due to the need to Administer and develop new technologies to integrate Exchange 2003/2007, Office Communicator, Blackberry devices (BES), Windows Mobile Devices, InfoPath, SharePoint (CRM), and additional Notes applications for use in Microsoft Exchange 2003/2007.  Developed numerous documents outlining new policies and procedures on unfamiliar practices for end-users and server-side administration.  Programming involved PowerShell scripting to distribute email related statistics (monitoring) in easy to interpret charts and graphs.  Sent off-site to professionally represent Corus360 in regards to new business contracts resulting in increased revenue.  Provided third level technical support regarding messaging.

Corus LLC

Technical Consultant

Administration and management of Firewalls, Proxies, Content Filtering, Instant Messaging, Anti-Virus, and any systems related to or requiring Security Management or Monitoring.  Performed detailed security audits on network traffic to determine intent.  Lead security resource for new projects.  Provided third level support for corporate employees.  Familiar with corporate processes and procedures emphasizing on role-responsibility and change management.  Administered internal BellSouth user (employee) Internet access (50 million hits daily from 65,000 users, 8GB log data daily) from within the company in regards to access privileges and specific URL access.  Responsibilities included Testing, configuration, and implementation of proxy Virus scanning (Symantec Scan Engine), User authentication (NTLM), content filtering, Reporting Software (WebTrends, SQL/Crystal Reports, Perl based home grown solutions), and all Proxy upgrades and bug fixes.  Responsible for all Internet related traffic reports.Specific security related Internet access audits pertaining to individual users.  Created numerous Perl scripts for log analysis, html cgi based scripts, javascript, and http cookie manipulation for use with tracking user activity.  Responsible for investigating all user requests regarding Internet access.  Familiar with most forms of proxy hardware (CacheFlow, NetCache, Netscape, Squid), content filtering software (Websense, SmartFilter, Webwasher).  Implemented Apache Webserver for central access to support documentation, and assisted in migration to IIS.  Proficient with all flavors of Windows (strong), Unix (user level and administration), Perl, Javascript, HTML, all Internet related protocols/ports (HTTP, HTTPS, FTP, MMS, RTSP [streaming media], etc), firewalls, Packet traces, security issues pertaining to Internet access, Virus scanning, Policy enforcement, Penetration testing (exploits – identifying and preventative), and most things computer related.

AT&T

Senior Security Analyst

Provide Network Support for 68 Windows NT and 59 Novell 4.11 Servers (CNA).  Responsible for Virus protection for entire US division, including configuration, rollout, and Virus definition updates.  Test Lab Supervisor, consisting of setup, configuration, and maintenance. Other responsibilities include, Y2K compliancy for 15 remote offices ranging from 5 to 50 employees per site.  Managed Document Imaging systems for data retention (paperless office).  Implementation of Web-based (Intranet) deployment of Y2K compliancy software.  Hardware and software inventory using BindView for company data collection.  Created Visual Basic applications to  automate detection and distribution of new virus definitions (Symantec Corp Ed).   Implementation of Virus e-mail integration (NAV for Notes).  Also written VB applications to track remote office backup schedules and tape rotation.  Travel to remote Offices for support of new projects and new company acquisitions.  Project leader for Document Imaging systems (Metafile), setup, configuration, and technical support. Familiar with Firewall, TCP/IP, Internet, and most network management applications.

Lendlease

Network Support Specialist

On-site software and hardware technical support of all Human Resources and Finance Coca-Cola employees and Executives.  Primary Microsoft Support Specialist.  Other duties involve special implementation projects, such as hardware configuration and setup, as well as support of those systems.  Configuration and setup of network printers, print servers and JetDirect cards.  Installation of software and hardware, configuring network Token-ring cards, and training employees with tips and techniques of software applications.

Coca Cola

Workstation Support Specialist

Troubleshoot software questions ranging from installation procedures to network troubleshooting to correcting complex application errors. Member of the GE Training Team in charge of setting up training procedures for new employees and documenting standard procedures. Account Representative for a major software account, responsible for phone statistics, customer relations, and implementing new software and procedures. Responsible for assisting all new employees with difficult troubleshooting techniques.  cc:Mail/Mobile  administrator, responsible for creating new accounts, walking users through installations, troubleshooting on site and remote user problems, as well as training other helpdesk members on the software.  Regarded as top Helpdesk team member.  Coordinated with Setup team with installing and implementing new hardware as well as software.  Primary Microsoft support specialist on Helpdesk.  Familiar with Windows NT Workstation and Server installations, setup, and configuration.  Also familiar with Windows NT Domain design, Trust relationships, and User administration techniques.

David Cunningham

David Cunningham