Jay Patel

Jay Patel is a performance-oriented Operations Support Leader with a wealth of experience in team management and diverse technical fields. His strengths lie in leading technical support teams, conflict resolution, and effective cross-functional communication. Jay has a proven track record of interfacing with various departments and end-users to drive optimal results. He takes pride in delivering exceptional service improvement processes under pressure while achieving all set objectives. As a supportive and approachable leader, Jay emphasizes continuous professional development for himself and his team.

With a background in IT solutions, business development, technical support, staffing, recruiting, coaching, mentoring, and training, Jay excels in leadership, management, and IT project management. His expertise also encompasses budget and expense management, strategic planning, operations and organizational development, proposals, negotiations, vendor management, partner relationships, sourcing, candidate and employee management, quality assurance, process improvement, and resource management. Jay's specialties include understanding critical business needs in IT and telecom, networking strategy, timely and budget-compliant result delivery, team creation and cohesion, ITIL certification, meeting SLAs for telecom support, efficient staff and vendor management, building valuable relationships with stakeholders, profound knowledge of telecom industry and markets, lab automation, ERP systems, KPIs, and business process outsourcing.

Jay Patel studied Business Administration and Management and has held key positions in renowned organizations. He served as the Director of Client Services at Trend Micro and in various roles at Cisco, including Senior Manager-Global Support Leader, Manager-Technical Support, Customer Support Engineer, Network Engineer, and Lab Engineer. Prior to that, Jay was a Regional Sales Manager at SEW Eurodrive.