Fortis Healthcare's Executive Assistant to the Chief of Strategy and Operations, Souma Roy, has an extensive background in operations, logistics, inventory and supply chain management, customer support, laboratory and business operations, engineering and maintenance, clinical operations, corporate health services, and home collection services. Having earned his Bachelor of Technology in electrical engineering from the National Institute of Technology Durgapur and his Master of Business Administration in Strategy & Operations from Indian Institute of Management Bangalore, Souma has also studied international immersion/doing business in South Korea and developing partnerships between enterprises in India and Israel at Tel Aviv University - Coller School of Management. Souma's pre-MBA experience was in the power sector, where he designed and developed sustainable solutions/products for asset performance management for higher reliability and operational optimizations resulting in improved economics.

At SigTuple, Souma was part of all the major decision-making processes of the company, including developing products and services for TPAs in the health insurance sector, along with various technology applications. He even helped the software development team to develop a platform for managing home collection of biological samples. Souma also analyzed the cost centers of diagnostics laboratory operations and identified essential areas of optimization backed by data that reduced the cost of the labs by 14%.

Before joining SigTuple, Souma was the Head Of Customer Experience at Humain Diagnostics, where he consolidated his expertise in CX strategy and developed a marketing campaign of a subscription-based model in diagnostics centers, generating additional revenue of 1 lakh in the first ten days and improving customer retention rates by 9%.

As a Senior Engineer - Power Distribution at RP-Sanjiv Goenka Group, Souma developed a product for the automation of supply points of essential establishments such as the High Court, State Assembly, Eden Gardens, pumping stations, and hospitals, reducing downtime from 30 minutes to 12 seconds.

In summary, Souma Roy's background exemplifies his broad experience of all the significant aspects of operations and his ability to design sustainable solutions/products for greater operational optimizations.