Steve Hancock is a Project Manager/Implementation Consultant with over 15 years of experience in implementing various software applications for public sector organizations. He is an expert in business process review methodology and has worked with multiple project teams to identify new opportunities for business process improvements along with mapping and requirements gathering for system design, implementation, and training. Steve has successfully completed over 30 full life-cycle public sector implementations ranging from asset management, utilities, public safety, permitting and licensing, tax, and financials. He possesses advanced implementation experience with multiple total enterprise resource planning software solution packages and has in-depth knowledge of various fully integrated municipal software solutions for government packages such as Microsoft Dynamics AX, Infor, Harris-NorthStar. Steve's expertise also lies in client relationship recovery and reconnecting with customers. He has a thorough knowledge of needed business processes, re-engineering, client-specific services, testing, planning, and execution. Steve has studied BA, Business Management at the University of Phoenix.