University of Oregon

Sr Localization QA Engineer at SurveyMonkey

San Mateo, California, United States

- Assist management with navigating team growth and managing Language Manager responsibilities.• Responsible for end-to-end localization process for core product and partial support for specialized solutions. • Facilitate effective communication when collaborating with technical and non-technical team members.• Oversee various language initiatives (linguistic bug bashes, language workshops, biannual meetings across Language Managers/ linguists/ customer support team, sanity test for all site languages, extensive product training for vendor/ Language Managers) to establish and ensure high quality localization standards.

SurveyMonkey

Sr Localization QA Engineer

- Provide continuous localization for core product and additional solutions.• Manage translation workflow for various content types (website, emails, mobile apps, legal, help, research surveys, and many more.)• Create Linguistic QA template and launch review process with language support team, vendor, in-house language managers.• Assess quality of localized sites and establish language assets (glossary, style guides).• Lead LQA across core product, emails, marketing, mobile app, mobile web, experiments and provide fix for linguistic issues.• Perform linguistic overhaul for site, help content, question bank feature to improve international user experience.• Support marketing content migration to new CMS using WordPress plugin.• Manage vendor relationship by facilitating quarterly business review and constantly re-assessing feature requests and professional services to ensure optimal solutions are in place.  • Shamelessly embed myself to core QA meetings for international QA efforts.• Relentlessly advocate for fixing internationalization issue and support prioritizing them with PMs and engineers.• Onboard new vendors, qualify marketing linguists, provide super fun product training.

Localization QA Manager

- Troubleshoot technical escalations to help customers and provide workarounds.• Identify issues and file the most amazing bug reports for QA/engineering teams.• Specialized in international QA and assist in launching a new language (Turkish).• Support product teams with customer feedback and trends.

Technical Escalation & Product Specialist

- Resolve complex customer inquiries through the use of multiple customer support tools. • Identify and evaluate opportunities to increase customer retention and satisfaction.• Address and escalate technical concerns; recreate site and tool issues as necessary.• Manage and organize customer ops calendar for both US/European offices. For Korean Support:• Create customized standard text that is appropriate for the culture.• Handle complicated billing and technical cases directly.• Periodically analyze customer inquiries to report locale specific insights and trends.

Customer Engagement Representative & Korean Support

- Complete a 6 month project to setup SurveyMonkey's Korean language support capabilities.• Perform QA and review written Korean translations of the Help Center & operations materials.• Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.

Quality Assurance Specialist for Korean

- Hire sales associates and manage full team schedule.• Forecast/adjust sales and control payroll.• Assist store manager for District Manager visits, Loss Prevention visits and HR audits.• In charge of MPT (Stock team), Markdown team, and Store Protection specialists.• Certified for True Blue (Treasure, Respect, Fund and Efficiency).

Ross Stores, Inc.

Assistant Store Manager

- Responsible for the softline for In-Store Marketing every month.• Run rallies, record sales, report incidents and assign projects.• Request and handle work orders and follow up on FES.• Employee of the month: December 2008

Area Supervisor

- Authorize returns, perform daily transaction audits, re-ticket items.• Tilling in/out registers, receive and process high security deliveries.• Cash office: Prepare deposits, exchange cash, balance/setup tills.• Certified for STaRT (Size Ticket and Recover Today) and Fine Jewelry.• Buddy train new associates, manage projects and break schedules.• Employee of the month: February 2008

Head Front-End Supervisor

Sales Associate

- Interpret Korean to English and English to Korean at hospitals for general appointments, post surgery recovery, after-care, etc.

Laura Joo

Laura Joo