GKS - Voc. Business School Bad Homburg, Germany

Friedrich-Dessauer-Gymnasium Frankfurt am Main, Germany

Goethe University Frankfurt

Trusted Advisor  -  Payment Technology & Solutions

As Managing Partner, I lead a boutique consulting firm focused on the innovative use of Payment Technologies.

We specialize in projects involving Tap&Ride Open-Loop Ticketing (#AFC #MTT #PAYG), within the Public Transit sector.

Additionally, we are deeply involved in the Electric Vehicle (EV) Charging sector, where implementing seamless card-present ad hoc payments with Unattended Payment Terminals is becoming increasingly critical.
 
Our firm provides strategic guidance and tailored solutions across the value chain to drive innovation and success for our clients in these emerging verticals.

402PAYMENT

Managing Partner

FirstPartner is a management and research consultancy focusing on the transit ticketing (Open-loop Payments, cEMV, ABT), payments (including merchant acquiring, authentication and SCA), mobile and technology vertical markets.

FirstPartner

Senior Consultant

The PlugIn Network is an exclusive social group dedicated to connecting high-level business people to new partners and ideas in the payments industry. Our vision is to promote a 'sales-free'​ environment, where individuals can freely exchange information and bring forth payments innovation and thought leadership.

The PlugIn Network

Master of Ceremonies

Payment Cards & Transaction Processing Industry
➡️ Urban Mobility Payment Solutions
[Transit, EV-Charging, Parking, Micromobility, Intermodality]
➡️ Omnichannel Transaction Handling (CP/CNP)
➡️ Payment Technology Solutions
➡️ Payment Acceptance Strategies for Merchants
➡️ Reporting & Reconciliation (Txn Data)
➡️ Rules & Regulations (Schemes, PSD, GDPR, AFIR)
➡️ Leadership, Mentoring & Team Development

PITTS WORLDWIDE

Digital Payment Solutions Advisor

nexo is an international non-profit organization, whose headquarter is in Brussels. Its mission is to unite the players in the payment industry on the definition and enhancement of payment terminal specifications to ensure the interoperability between card acceptance and acquiring solutions, integrated retail and terminal management systems through the delivery of a new generation of universal standards and certifications for card payments.

nexo standards

Member

#UnattendedPOS #EMV #PCI #chipandpin #cEMV #contactless #openlooppayment #paymentsolutions
___
TRANSIT
#urbanmobility #masstransit #publictransport #ABT #IDBT #AFC #transitpayments #transitticketing #tapandcap #farecapping #smartticketing #faresystems
___
E-MOBILITY
#urbanmobility #emobility #electricvehicle #evcharging #greenmobility #sharingeconomy
___
PARKING
#onstreetparking #offstreetparking #parkingsolution #accessmanagement
___
VENDING
#selfcheckout #selfservice #unattendedretail

FEIG ELECTRONIC

Global Strategic Market Management | PAYMENT

In 'The 4-Hour Workweek' - Tim Ferriss discusses mini-retirements. He suggests taking several mini-retirements throughout our working lives, as opposed to the traditional end-of-the-line retirement. It’s almost a way to “reset” things every now and then by taking a break and starting fresh when it’s over.

Mini-retirements differ from vacations because vacations are short– a week or two - and not enough to reboot. Vacations usually involve a tourist lifestyle without any true immersion into a new way of life. A mini-retirement is longer (one to six months is a good estimate) and it allows you to fully participate in a new environment.

vagabonding and re-energizing

Mini-Retirement

Heading the group's Global Payments Department at SIXT SE
(#Sixt rent a car | #DriveNow | #myDriver)

Primarily responsible for conceptualizing and setting up a truly global omnichannel payment acceptance infrastructure and corresponding processes; including point-of-sale (CP), various online (CNP) and alternative payment method (APM) platforms as well as e-invoicing, data analysis (ML/AI), fraud prevention and chargeback management solutions.

Furthermore tasked with building and educating a professional team of payment managers; this team now handles all payment topics and workstreams and is dealing with an array of service providers and partners.

SIXT

Executive Manager, Payments

Supporting UPG grow their POS Solutions business on an international scale and improve their product range via consultation with internal stakeholders and negotiation and relationship building with external stakeholders (particularly schemes and issuers), designing and developing next-gen POS solutions and expanding UPG's partner network within the omnicommerce / omnipayment technology sector.
In this position I am talking to teams as diverse as Sales, Product Management, Finance and Operations, steering projects to launch stage and beyond by taking ownership of projects and utilizing my experience of working with large corporate organizations and navigating their structure.
The business development aspect of this position is identifying opportunities from a partner perspective to introduce new pilot schemes and making sure that these get to launch stage and further.

UPG plc

Business Development & Strategy | POS Solutions

Working for Deutsche Telekom's BU Payment and reporting to the Vice President, Self-Service/Unattended POS Solutions. In this role, I was responsible for the business development of our Point Of Interaction (POI) and value-added services solutions in the SEPA region. Understanding the key business challenges in this target region & various business sectors (e.g. Unattended Point-Of-Sale: On-/Off-street Parking, Public Transportation/Fare Collection Services, EV-Charging, and Vending) and how our solutions (POS infrastructure) and services (Digital Commerce & Mobile Payment) meet those challenges is essential to market success. In order to fulfill this task I kept fully abreast of the industry's current and future product and regulatory developments and adhered to a best practice concept in prospecting, selling, and account management when making solutions available to our various sales departments.

Deutsche Telekom AG

Business Development & Strategy | BU PAYMENT

Project-oriented organization of complex automated payment solutions (Unattended POS Solutions), in close cooperation with card networks, issuers, acquirers, system integrators, and terminal manufacturers - with an emphasis on EMV terminals integration, payment processing, mobile payments, contactless payment (NFC/RFID), fraud prevention, and PCI compliance in the 'Self-Checkout/Self-Service Solutions' business, transforming unattended transit ticketing, parking, e-mobility and vending solutions throughout Europe.

PAYONE

Unattended POS Solutions

Applying my customer relationship skills and intercultural experience, I am helping small to medium sized businesses in the Bay Area and Germany to hit the ground running.

Service Management

In this role, I led, trained, and developed customer service employees, delegated tasks and duties while conducting proper training to ensure maximum efficiency. I dealt with all direct and indirect requests, continuously maintaining and enhancing service level standards. My responsibilities included focusing on service and support tasks related to corporate/regional projects and sales. I identified the full range of customer requirements and issues, directing and monitoring timely resolution and implementation.

I scheduled, planned, and monitored all customer service personnel and relevant service support activities and deliverables. This included managing internal service support areas. As part of the Management Operations team, I oversaw a major overhaul and restructuring of the Customer Service department and provided front-line leadership to the customer management team, successfully integrating new business processes in order to maximize availability to the customer base.

Smith & Nephew Endoscopy

Supervisor, Customer Management

•	Provided Client Relationship Management
•	Identified marketing potentials and formulated business strategy, including pricing and targets.
•	Frontline Pre-Sales, Sales and Post-Sales 
(Consultative selling process).
•	Monitor sales goals as liaison for Hewlett Packard

Bechtle AG

Strategic Sales Consultant

•	Managed IT projects ensuring that all required personnel and equipment as defined by the fulfillment terms of the contract were in place by the promised date.
•	Coordinated directly with foreign Customs Departments all over Europe to ensure that all Customs requirements were met.
•	Right hand to the General Manager, Sales providing executive support.

INS Systems GmbH

IT Project Coordinator

•	Daily administration, maintenance and troubleshooting of IT infrastructure, designed to handle companywide global network users and external clients.
•	Troubleshooting various computer, printer and network issues in order to guarantee client’s productiveness (1st, 2nd and 3rd Level Support).

factor m GmbH

Systems Engineer

Supporting students and instructors concerning all IT matters at the 'International Student's Lab'

UC Berkeley

Computer Laboratory Assistant

•	Passenger Services, Ticketing
•	Aircraft Services Coordinator

Frankfurt Int'l Airport, Germany
San Francisco Int'l Airport, U.S.A.

Eric Pitts