James Barnes is a highly experienced Customer Contact Specialist and consultant who co-founded Destructive Digital, where he led a world-class team of technology consultants to deliver bespoke solutions across sectors. With a career that spans across esteemed organizations like Swissair, RAC, Bid TV, and TSYS, Barnes has developed a wealth of expertise in Digital Solutions, Outsourcing, Workforce Management, and Process Optimization.

As a Director of Consulting and Senior Associate Consultant at Ember Group, Barnes has extensive knowledge of delivering cost-effective, best-in-breed customer care solutions for businesses. He has significantly driven change for this colleagues, leading them to improve customer service, increase sales, and reduce costs throughout his career.

Barnes is analytical in nature, with positive leadership qualities that make him a natural lead for consulting needs. He finds gratification in planning and delivering customer contact strategies, and his work as an Optimisation Consultant (EMEA) at Dimension Data, Business Planning Manager at QCCC (Swissair Group), and WFM Consultant (EMEA) at QPC (NICE/IEX) have demonstrated his passion for directing the best solutions across Europe, Africa, America, and the Middle East.