Nick Dress is a skilled and experienced IT manager with global IT management experience. With a strong background in customer service, service desk, help desk, technical support, and asset management functions, Dress has a proven track record of increased magnitude, breadth, and technical complexity of services offerings. He is a process-oriented, persistent leader with a passion and tenacity for implementations, turning around under-performing service operation centers. Dress is highly adept at managing both technical and non-technical functions and is able to communicate complex engineering information to business entities. He is capable of extracting key performance measures for reporting to senior management teams, and is extensively experienced with Service Now within the ITIL framework.

Dress is the former Information Technology Services Manager at Aurora Mental Health Center, former Asset and Provisioning Manager-North America at Colas IS Support, former Global Service and Support Manager IT at Terumo BCT, former Technical Operations Center Manager at The TriZetto Group, former Incident Manager at The TriZetto Group, former Service Desk Manager at The TriZetto Group, former Service Delivery Manager at Amgen, and former Program Manager at NASA Ames Research Center. His educational background includes a Bachelor of Science in Business Administration from the University of Phoenix and an Associate in Computer Technology from Control Data Institute.