New York, New York, United States

Reporting to the Head of Operations, accountable for providing exceptional levels of guest service and a seamless flow of customer service operations for the sales galleries (3) of the NYDC. •	Manage the facilities and operational services for three (3) sales gallery locations•	Responsible for interviewing, hiring, onboarding, managing and training the food & beverage team, union staff and 3rd party vendor staff (presently a team of 18).•	Develop and implement hospitality standards and SOP’s, perform annual evaluations, recommend goals and objectives and/or disciplinary actions when appropriate.•	Coordinate and manage onsite gallery renovations and work requests with contractors with direction of Sr. Dir. of Project Management.•	Responsible for working and coordinating with HGV vendors and building management for maintenance and inventory of gallery facilities (e.g., plumbers, electricians, construction maintenance, engineers, permit & inspections management, catering, floral delivery, uniform cleaning/ordering); Responsible for contract negotiations with facilities vendors•	Primary point of contact for Union concerns; Served as intermediator between HGV and Union representatives•	Plan and execute company events (e.g., town halls, meetings, galas, trips), work with vendors, negotiate contracts and coordinate with business and operational areas. •	Arrange and support QA inspection requirements

Hilton Grand Vacations

Office Services & Communications Manager

Responsible for contract negotiations for promotional merchandising, event equipment   Coordinated and executed logistics for on- and off-site events including but not limited to fund raisers, student recruitment, staff and student events Managed the student lottery and enrollment process for student selection and onboarding Developed written content for the external website and social media presence; Developed and designed all school marketing collateral (e.g., signage, posters, brochures and promotional items) Managed various aspects of facilities and office management which includes but is not limited to: purchase orders, supply inventory, expenses, and invoicing

Future Leaders Institute Charter School

Executive Operations Associate

Plan and execute all client appreciation events, company retreats and other corporate functions including hotel and venue contract negotiations, food and beverage, and transportations planning; Ensure that budget expectations were met Performed facilities management responsibilities for the office location including catering services, office supply management, and invoice reconciliation Managed access and maintenance activities for the corporate apartment Provided Executive Assistant support for three (3) VPs including calendar management, travel/meeting requirements and expense reporting

Phreesia

Office Manager/Event Planner/EA

Welcome all visitors, prepare conference rooms, and manage meeting calendars, conference calls, and interviews.Accounting: Track/ pay all invoices, bills, company credit cards, etc., make bank deposits and review/approve the team’s monthly expense reports.HR: On-board/ off-board to include scheduling interviews, conduct office meetings, HR/Benefits enrollment, and individual account set up of 20+ applications. Manage new hire relocations- book flights, apartment rentals, reimbursements, etc.Procurement: Place office orders, weekly catering, restock inventory such as computer/ office supplies, groceries and receive packages.Events: Successfully execute team building events, happy hours, welcome events, holiday parties and hackathons for 16-250 attendees in our offices and in different venues across New York City.

Yipit

Office Manager

Managed complex calendars, scheduled conference calls, travel arrangements, expenses and acted as a liaison and gatekeeper for internal and external clients. Prepared, reviewed and summarized internal presentations, agendas, design collateral, and newsletters Coordinated and successfully executed team building events, town halls, award galas, grand openings, holiday parties, and community service events/fundraisers for up to 600 attendees with strong attention to detail and within budget Updated sales schedules and procedures; Created disciplinary forms and reports for Human Resources and Sales Team

Executive Assistant

Handled phone coverage, created agendas, invoices, memos, and financial statements and prepared correspondence containing routine inquiries. Ordered office supplies and equipment and supported staff in assigned project‐based work. Arranged travel for internal and external clients and coordinated meetings and company hosted events. Compiled data and prepared draft contracts for new concept clients; priced and purchased client furniture.

Coeval Studio

Detailed programs for the hotel’s clients which generated 46,000 group room nights and over 4.5 M in banquet revenues.  Reviewed and qualified leads and worked with hotel’s clients to negotiate contractual terms. Performed site inspection of convention areas and provided on-site support during events.  Enhanced the client experience by developing personalized events with included specialized menus and themed décor. Organized pre- and post-convention meetings, BEO Meetings and distribution of group resumes. Delivered a seamless client experience by accommodating client changes and identifying service recovery opportunities.

Omni Hotels

Conference Planning Manager

Assigned incoming leads to the Director of Catering and associated Catering Managers based on market location. Performed site inspections for room blocks, negotiated room rates and executed contracts. In support of Convention Services Managers, created BEO’s, rooming lists and group resumes.

Violeta Cortez