San Diego State University-California State University

Program Manager, Cloud Engineering at Blizzard Entertainment

Irvine, California, United States

Blizzard Entertainment

Program Manager, Cloud Engineering

IT Infrastructure Engineering		•	Drove incident post mortem meetings to capture root cause and capture any action items necessary to prevent the issue from repeating as part of the operations process•	Coordinated and communicated maintenances to ensure minimal player impact•	Deployed hardware globally in preparation for major game launches•	Led the team to decommission several datacenters which saved the company thousands of dollars•	Escalated any issues with the project to the team and leadership to drive towards a solution•	Had a temporary assignment in the Versailles office for 6 months: trained the team on project management processes and tools, led global projects, and worked to enhance the relationship between headquarters and regional teams•	Assisted with gathering requirements for the Infrastructure Engineering annual budget•	Managed efforts to deploy game builds to thousands of machines and create an isolated game environment for the company’s annual biggest public event PMO Process •	Engaged leadership to understand the future state of the team to plan and build robust processes •	Assisted with the creation of a defining a north star for project priorities to align with the business•	Built out the PMO knowledge base with training guides, documentation, and video demonstrations•	Provided the global team with training on processes and tools•	Managed the career development of the process intern for two summers•	Led additional projects that were outside the scope of a process PM

Associate Program Manager

Project Analyst

Led a team of 15 members composed of 6 sub-teams. Built a system to digitize truck audit conduction, created reports, and automated scheduling. Created a version control standard and formal review process to establish quality. Led weekly meetings with the management team. Developed a change management plan to ensure project deliverables are turned in on time. Assisted and motivated team members.

San Diego State University

Project Manager and Documentation Team Leader

Analytics project: Developed a process to setup the logs analytics function for an application team. Used log analytics to determine root cause. Wrote a use case about log analytics and its benefits.Business process project:  Created a business use for a new Hewlett-Packard software and highlighted the benefits of using Configuration as a Service. Gathered form and workflow requirements. Automated a business process to take customers and applications teams through an entire engagement. Built a unified landing page for internal customers to engage with various platforms. Provided an analytical analysis of using SharePoint to automate future workflows.

Hewlett-Packard

IT Developer Intern

Prepared individual and limited liability partnership tax returns. Worked with various financial and tax documents. Filed extensions on tax returns. Worked with members of the firm and management to complete returns daily.

Lavine, Lofgren, Morris & Engelberg, LLP

Tax Intern

Analyzed tutees’ academic abilities through problem sets. Devised a systematic approach to enhance each tutee’s learning experience. Created solutions to increase motivation in various individuals and mentor new staff.

Amy Liew