Heba Issa

Heba Issa is a talented individual who thrives on exploring new ideas and perspectives, always on the lookout for connections that can enhance strategies. With a background in Total Quality Management and a strong educational foundation in computer science, physics, and mathematics, Heba has honed her skills in various roles across multiple organizations.

She has held key positions such as Service Design and Research Manager at Orikami Lab, Manager of Customer Experience and Innovation at Publicis Sapient, Co-founder of Greta - Innovation and Service Design Studio, and more. These roles have equipped her with extensive experience in service design, innovation, and consultancy, making her a valuable asset in the field.

Heba's journey includes roles such as Innovation Lead at Flat6Labs, where she showcased her expertise in fostering innovation, and Innovation Lab Lead - AI & Robotics at INTDV. Her time as a UX/CX Digital Transformation Consultant at IBM and Delivery Excellence Specialist reflects her capabilities in driving digital transformation and ensuring operational excellence.

With a history of roles ranging from Process Improvement Engineer at ITWorx to Agile Coach and Business Analyst at Santeon, Inc., Heba has a well-rounded skill set that encompasses various aspects of business strategy, operations, and technology.

Her entrepreneurial spirit is evident from her experience as the Founder and CEO of Health Information Care and her involvement as a Basic Business Skills Acquisition Coach for emerging startups at Future Generation Foundation. Heba's passion for ideation and innovation shines through in her work, where she encourages creative confidence and prototype exploration to bring ideas to life.

Heba's educational background, combined with her diverse professional experiences, positions her as a versatile strategist, innovator, and consultant. Her ability to connect patterns swiftly and determine optimal action paths underscores her proficiency as a strategist and client partner. Whether facilitating workshops, engaging in rapid prototyping, or coaching on design thinking, Heba's expertise in service design and innovation is evident in her impactful contributions across various domains.