Mario Enumerables

Mario Enumerables is a seasoned professional with over 8 years of experience in the customer service industry, including 4 years as a Customer Service Manager.

Specializing in team management, Mario has successfully led teams of 10 to 15 customer service associates across various industries like Telco, Financial Services, Tech Companies, Home Services, e-commerce stores, Shopping app, and Social Media app.

His expertise includes providing coaching, feedback, quality assurance, performance analysis, and training to optimize customer service operations.

Mario is skilled in Zendesk customization, adept at configuring macros, views, automation, and triggers to align with specific business requirements.

He holds a degree in Chemical Engineering Technology, with a focus on Chemistry and Chemical Technology/Technician from Technological University of the Philippines.

Throughout his career, Mario held positions such as Customer Service Manager at DTG Limited, Business Manager at Marvelous CSVA, Customer Support Lead at Dote - The Mobile Mall, Ticket Sales Representative, General Support and Virtual Assistant, Lead Generator, and Data Entry Specialist at Upwork.

Furthermore, he served as Team Lead, Transition Specialist, and Senior Specialist at Convergys, and held roles in Technical Support at TeleTech and Article Writer at Upwork.