David Longhini

<a href="https://www.bizjournals.com/buffalo/news/2021/05/12/empodio-ceo-talks-about-the-startup-learning-curve.html" target="_blank">Empodio CEO David Longhini talks about the startup learning curve - Buffalo Business First</a>&nbsp;&nbsp;<font color="#6f6f6f">Buffalo Business First</font>

Empodio CEO David Longhini talks about the startup learning curve - Buffalo Business First - Buffalo Business First

<a href="https://news.google.com/__i/rss/rd/articles/CBMia2h0dHBzOi8vd3d3LmJpempvdXJuYWxzLmNvbS9idWZmYWxvL25ld3MvMjAyMS8wNS8xMi9lbXBvZGlvLWNlby10YWxrcy1hYm91dC10aGUtc3RhcnR1cC1sZWFybmluZy1jdXJ2ZS5odG1s0gEA?oc=5" target="_blank">Empodio CEO David Longhini talks about the startup learning curve ...</a>&nbsp;&nbsp;<font color="#6f6f6f">The Business Journals</font>

Empodio CEO David Longhini talks about the startup learning curve ... - The Business Journals

State University of New York at Buffalo - School of Management

CEO at Empodio - Helping Home & Business Services companies scale on the Salesforce platform

Buffalo-Niagara Falls Area

Helping Home and Business Services companies scale using the Salesforce platform.

Empodio

CEO & Co-Founder

Assist the Salesforce Field Service team with advice, insights, and use cases from the field.

Salesforce

Field Service Product Advisory Board Member

- Manage the Salesforce community in Buffalo to assist in the development of the Ohana

Salesforce Buffalo User Group

Salesforce User Group Leader

- Designed and implemented a course teaching students Salesforce and Consulting practices while gaining real-world experience by implementing the Nonprofit Success Pack for local nonprofits
-  Structured the course to develop student's skills for job placement within the Salesforce ecosystem as administrators, consultants or developers
-  Facilitate partnerships between students, nonprofits and startups to implement and administer Salesforce
-  Educate students on various careers paths with Salesforce to guide their skill development and experiences to achieve their goals
-  Partner with community organizations, foundations, and startup ecosystem groups to provide roles for course graduates, hosted a meeting between students and Salesforce recruiters
-  Train a new generation of trailblazers to join the #Ohana

University at Buffalo School of Management, The State University of New York

Adjunct Professor - Salesforce Consulting for Social Impact

- Partner with Salesforce Sales, Solution Engineering, Product, Partner Success, Customer Success and Marketing teams to help facilitate the growth of Field Service Lightning
-  Click lead for the Partner Success Program which includes guiding 22 Salesforce System Implementer's to develop and grow their practice
-  Provide Customer Success Management and Strategy guidance to key customer's along their Field Service Journey
-  Assist in development of strategies and supporting materials for selling Field Service Lightning across industries and use cases
-  Collaborate with Salesforce and Click Product teams to guide the direction of the product based on feedback from customers and system integrators
-  Lead sessions training Partners in Field Service Lightning
-  Create Partner specific webinars to educate the wider partner network along key gaps in Field Service and product knowledge
-  Develop and distribute implementation-specific documentation and recommendations for Field Service Lightning

ClickSoftware

Salesforce Partner Enablement Manager

- Responsible for managing our Bluewolf GO Lightning program. This involves the sales, marketing, and implementation of our programs to transition companies of all sizes from Salesforce Classic to Lightning
-  Act as a customer success manager for clients and engagements to identify appropriate strategic choices to move the organization to its desired state
-  Assist customers in identifying and scoping the right engagement for their needs and expectations
- Design and implement Sales, Service, Field Service, and Salesforce CPQ (Steelbrick) implementations with the accompanying organizational change that goes along with
-  Design and develop materials to enable organizational excellence with the ability to sell and execute new programs and clouds
-  Consistently receive 10 NPS scores on projects which I directly managed

Bluewolf, an IBM Company

Sr. Consultant

Startup Grind is a global startup community designed to educate, inspire, and connect entrepreneurs. Startup Grind is powered by Google for Entrepreneurs. We hosted monthly events in Buffalo that brought together the entrepreneurship community by bringing in speakers to share their experiences.

-  Worked with entrepreneurs to help them identify the appropriate resources and individuals who will help spur their growth
-  Brought together the startup community to identify areas of weakness and opportunities for growth
-  Managed a network of volunteers, board members, and associated organizations to provide events that helped the environment grow

Startup Grind

Director

- Learned how to bring together a highly consensus-driven organization to make decisions on organizational change and management across Sales, Service, Marketing, and Supply Chain
-  Worked to develop a strategic vision and plan around the improvement of front-end business operations
-  Rolled out CRM functions to 700+ user base with full-cycle from conception, training, change management, and ongoing support
-  Trusted advisor to front-line employees all the way to C-suite on direction of improvements and changes
-  Responsible for Infrastructure Requirements relating to Microsoft Dynamics CRM including Outlook, Mobility, Backup & Recovery, Telephony Integration, ADFS, and Database Administration
-  Assist with System Change Management
-  Quality Assurance and Testing of ongoing CRM development
-  Solution and Security Management for Microsoft Dynamics CRM including configuration, development, and security enhancements
-  Responsible for maintaining and enhancing integrations with Microsoft Dynamics CRM using TIBCO with applications such as SharePoint, SAP, Marketo, MDM, Sentrana, Qualtrics, and overall dataloads.
-  Responsible for System Life Cycle Management in Microsoft Dynamics CRM including upgrades, application roadmap planning, global platform alignment, update rollups, and new feature awareness.
-  Responsible for performance monitoring, ticket resolution management, patching, and service desk SOP's for Microsoft Dynamics CRM implementation.

Rich Products Corporation

Programmer Analyst

- Administer Salesforce and Microsoft Dynamics CRM Organizations
-  Assist through project implementation of Microsoft Dynamics CRM for enterprise release
-  Analyze and Document Business Requirements
-  Author BRD's and FRD's for CRM Functionality
-  Assist in Configuration and Customization of Microsoft Dynamics CRM to suit enterprise needs
-  Develop Training Materials and Conduct End User Training, Desktop Coaching, and Go-Live Support
-  Lead User Acceptance Testing for Dynamics CRM Implementations

Ingram Micro

Business Systems & Intranet Analyst

- Developed strategy and led a 70+ person organization through a change management program over the course of a year
-  Worked to advise an executive board and 10+ different committees on assigned tasks and needs

Alpha Kappa Psi

University At Buffalo Chapter President

- Developed the skills to work with stressed individuals in potentially life changing situations
-  Worked to calm and find solutions for individuals that helped them feel respected and cared for by Travelers
-  Consistently received compliments and positive client feedback for work