Ileana Hang is a multilingual customer service specialist with a strong background in user operations, product support, and customer advocacy. She has studied in prestigious universities such as Harvard and Stanford and has gained international exposure through her studies in China and England. Prior to joining Concord, she has worked in companies such as Airbnb, Asana, and Google, where she has occupied different roles that allowed her to develop her skills in customer success.

Throughout her career, she has been passionate about improving user experience through effective communication and relationship-building. Her experiences have also instilled in her the importance of understanding cultural differences and respecting diversity, which has helped her become a more empathetic and effective customer service representative.