Clay
Ileana HangSan Francisco, California, United States
Social
Experience
Customer Success
Concord
Aug 2020 - Current
Customer Experience
Urbandoor
Jun 2019 - May 2020
Customer Experience
Airbnb
Jun 2019 - May 2020
Customer Advocate
Tonal
Jan 2019 - May 2019
Customer Support Specialist
VSCO®
Feb 2018 - May 2018
User Operations Specialist
Asana
Nov 2016 - May 2017
Content Partner Operations at YouTube
Google
May 2016 - Oct 2016
Product Support Specialist
Intuit
Feb 2016 - May 2016
Weave Ambassador
Weave Networking
May 2015 - Jul 2016
The Tinder for professional networking. www.weave.in
Writer
Harvard Undergraduate Leadership Magazine
2013 - 2014
- Created content for the Skills section - Provided editing and proofreading for peer articles - Assembled magazine layout using Adobe Illustrator and InDesign
Co-Founder
Harvard College Youth in Focus
2012 - 2014
- Developed a 12-week outreach curriculum to empower the Boston urban youth in underserved communities through the exploration of short documentary filmmaking - Recruited and organized Youth Development Training meetings for new volunteers and mentors from Harvard College, Harvard Graduate School of Education, and Emerson College - Managed e-mail listing, website, and social media
Education
Harvard University
Bachelor of Arts (B.A.), General Studies
Stanford University
Computer Science
Sichuan University
Harvard China Fund Student Language and Culture Program
Leeds Metropolitan University
International Business
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