Zoe Munsie is a seasoned digital product development and customer experience specialist boasting a decade of experience in the eCommerce and self-service space. She is an advocate of customer experience methodology and agile development, with robust operational and strategic capabilities and a proven track record of successful project delivery. Zoe has outstanding communication skills and is an expert in market research and segmentation, agile methodologies, online reputation management, user experience design, software development life cycle, digital marketing, brand management, and e-commerce.

Zoe's educational background includes an IEB Matric (with exemption) from Thomas More College and a Bachelor of Business Science from the University of Cape Town. Her extensive professional experience includes serving as Digital Product Owner at Boden, Freelance Digital Product Owner at The HEINEKEN Company, Digital Product Owner: E-Trade at Heineken SA, Chapter lead: Digital Accelerator at Vodacom, Manager: Digital self-service at Vodacom, Senior Specialist: Online Product Development at Vodacom, Product Specialist: Vodacom Online Program at Vodacom, Marketing Coordinator & Online Brand Specialist at iBurst Business, Sales Support Supervisor at iBurst, Channel Support Supervisor at iBurst, Channel Support Specialist at iBurst, and Principal Researcher at Courtwell Consulting.