Ana Costa is a dedicated professional with a vast and diverse background. With 10 years of experience as a Portuguese Language and Literature teacher in both public and private school settings, Ana has honed her skills through courses in syntactic analysis, official writing, and text production. Beyond education, she has also spent 3 years managing teams, showcasing her leadership and administrative skills in telecommunications companies specializing in direct sales channels. Her 5-year experience in sales and customer service, primarily within the mobile telecommunications industry, highlights her versatile skill set. Ana's commitment to ongoing education is evident through her continuous training in areas such as Design Thinking and the Seven Habits of Highly Effective People. Ana's academic journey includes a degree in Portuguese/Spanish Language, supplemented by specialization in instructional design.