Brite Divinity School

Boston University

Pastor at First Baptist Church of Madison  -  Social Justice Advocate

Madison, Wisconsin, United States

First Baptist Church

Pastor

Royal Lane Baptist Church

Minister to Youth

Banfield Pet Hospital

Practice Manager

- Staffed and launched store in brand new market.
-  Consistently exceeded various key performance indicators, including average unit sale, customer conversion, and data capture.
-  Increased traffic and incremental sales through the execution of monthly events.
-  Developed relationships with local businesses/organizations and participated in local events to drive brand awareness.
-  Leveraged client database and social media to drive repeat business.
-  Coached and trained team members to increase sales through superior product knowledge, customer service/selling skills, and relationship building with clientele.
-  Developed employees' management skills to create bench for key in-store management positions.

Kiehl’s Since 1851

Store Manager

- Trained, developed, and coached employees as “Director of Education and Customer Experience.”
-  Assisted store manager with daily operational duties, i.e. supply ordering, audit compliance, loss prevention, scheduling.
-  Maintained clientele database and added new customers through social media and in-store outreach programs.

Assistant Store Manager

- Surpassed sales and customer count goals for FY 2010 by setting expectations and consistent coaching of employees.
-  Achieved lowest shrink percentage within 18-store region in FY 2010.
-  Beat divisional operating plan goals by successfully controlling store costs, including payroll and supply ordering.
-  Managed day-to-day operations of doctor’s office, lab, and retail floor.
-  Processed and maintained medical records and insurance information per federal and state HIPAA regulations.
-  Filed insurance claims on behalf of patients for both doctor’s services and material goods.
-  Hired, trained and developed store staff from all three departments.

Lenscrafters

Retail Manager

- Exceeded store sales goal during 1 out of my 5 months of employment by changing employee behaviors through constant coaching and role playing.
-  Consistently ranked in the top 5 stores in the district in credit protection and sales goals.
-  Effectively controlled expenses, meeting payroll and supply order expectations each and every month.
-  Increased profit margin by coaching staff to sell effectively without using discretionary discounting.
-  Trained and coached staff on merchandizing techniques and delegated merchandising responsibilities to entire staff in order to ensure store consistently complied with company visual standards.

Zale

- Trained 3 store managers as acting district trainer.
-  Wrote and implemented development plans for 2 assistant store managers, resulting in their promotions to store manager positions.
-  Developed a strong management team through delegation of management tasks such as scheduling, financial reporting, and interviewing/training to members of the management team based on skill sets and eagerness to learn, then following up with timely feedback and regular coaching.
-  Turned a struggling store into a profitable one, consistently ranked in the top 3 stores in the district in sales to budget throughout FY 2008, became one of two stores in an 88-store region to exceed its quarterly sales budget in the second quarter (holiday season) of FY 2008.
-  Built and maintained corporate clientele by cold-calling and conducting special events on-site and off-site, resulting in an increase in corporate sales, including doubling the store’s holiday corporate goal in FY 2008.
-  Met company customer service standards through constant coaching and role-playing with staff, receiving a 2-year average of 85 percent on mystery shops, above the district average.
-  Reduced inventory shrinkage to under half of a percent within 6 months by implementing and enforcing loss prevention standards such as strong floor presence and customer interaction, maintaining fully stocked and organized shelving units, and employee bag checks.
-  Created unique floor sets that followed the concepts of corporate issued guidelines. Analyzed sales reports to determine opportunities in product placement.
-  Effectively and consistently managed expenses, falling within budgeted dollar allotments for both payroll and supply orders in FY 2007 and FY 2008.

Godiva Chocolatier

- Consistently ranked first in the district in membership program sales.
-  Kept payroll and supply costs under budget amounts month after month.
-  Maintained an inventory shrink rate of less than 2 percent.
-  Analyzed reports to identify lagging sales levers and boosted sales of those items through strategic product placement and bundling.
-  Regularly coached and role-played with staff to improve customer service and sales skills.

Tim Schaefer