Dr. Eslam Afifi is a highly skilled CX Leader with over a decade of experience in medium to large organizations. He excels in leveraging data-driven insights to enhance product, service, and experience design to create exceptional customer experiences. With a strong focus on utilizing emerging technologies like AI and automation, he specializes in crafting personalized omni-channel experiences. Currently leading CX, Data, and Insights at legalsuper, Dr. Eslam plays a pivotal role in driving customer-centric strategies to achieve organizational success through innovation and tailored solutions.