The Paideia School

Furman University

Strategic Account Manager at Loyal

Atlanta, Georgia, United States

Loyal

Strategic Account Manager

- Perform bi-weekly cadence touchpoint meetings with each account to ensure clients are meeting KPI's and their goals. Make recommendations where necessary on how to optimize leveraged solutions.
-  Main point of contact for high revenue, long-term clients to ensure success of healthcare EHR platform.
-  Understand the "voice of the customer" while building strong client relationships to nurture long-term growth and confidence in product.
-  Perform quarterly QBR's (Quarterly Business Reviews) with leadership to understand overall health of existing clients and the opportunity for revenue and reference growth. Identify gaps that need to be addressed at an executive level.
-  Understand technical aspects of product with industry best practices to create effective benchmarks.
-  Facilitate addition of 3rd party integrations (ERP/HL7) to maximize revenue and efficiency of client hospital workflows.
-  Collaborate with product development and sales teams to identify areas for upsell opportunities.

Azalea Health

Customer Success Manager

- Responsible for horizontal client growth for key enterprise clients. Drove new horizontal sales opportunities from inception to closure.
-  Grew ARR of top 15 enterprise accounts. Customers include top national and internationally recognized leaders in healthcare, hospitality and retail.
-  Develop strong relationships with customer executives with quarterly business reviews.
Serve as primary point of escalation for account issues and coordinate appropriate resources throughout organization in support of client objectives.
-  Lead account strategy meetings and worked with Sales Engineers during implementation process to align clients goals for optimal success.

Deputy

Account Manager - Enterprise

- Responsible for client satisfaction, renewal, adoption (including new technologies), and horizontal growth of clients in GA and FL.
-  Main point of contact with quarterly held business reviews with key enterprise clients: health care systems, management companies, physician groups and hospitals in support of their strategic imperatives and to further partnership.
-  Lead discussions on the Ingenious Med (SaaS) application to multiple buyer personas in the healthcare industry (including key executives) to address healthcare revenue cycle, patient quality and financial optimization challenges.
-  Worked with Regional Sales Manager to ensure overall quota for assigned territory is met.
-  Identified and coordinated appropriate resources throughout organization in support of client objectives.

Ingenious Med

Senior Account Manager

- Established productive, professional relationships with key accounts.
-  Responsible for renewal and expansion of enterprise customers.

Account Manager

- Responsible for building relationship with largest enterprise customers and managing strategic enterprise accounts (Fortune 100).
-  Single point of contact for each Enterprise client for issue resolution and product enhancements.
Implementation: Responsible to lead implementation process and adoption of new AirWatch technologies
-  Instrumental in engaging management/development team as customer advocate on product roadmap discussions.

AirWatch

Technical Account Manager

- Trained collegiate coaches on how to use athletic software to manage prospective student-athletes.  The software included proactive monitoring technology that allowed coaches to adhere to NCAA compliance rules.
-  Managed client relationships with collegiate athletic departments to facilitate product renewals.

Paul Yates

Paul Yates