Scott Span is a Coach & People Strategist, Communications & Change Management professional. With a Masters in Organization Development from American University and the NTL Institute, he has diverse experience, primarily working in the areas of technology adoption and digital transformation, culture, change management, and employee and customer experience. Scott is known for his direct and authentic approach to establishing working relationships where employee, stakeholder and customer voices are heard. His experience working with leaders and teams in multiple industries in both the public and private sectors has made him an expert in his field, and his work has taken him to organizations such as Capital One, FDA, and the United States Department of Defense. As a certified Scrum Master (CSM), he has also maintained certifications in various strategy, change, team dynamics, and behavioral assessment tools. Scott is a member of the International Coaching Federation (ICF) and is currently working toward his ACC.