JT Santana is a seasoned professional with over 20 years of experience in HR, training, development, and consulting. Santana is also an expert in social media marketing, influencer marketing, SEO/SEM, content marketing, social media management, and customer service management. Santana has worked for various organizations like Twitter, StayMarta, and More to Life Recovery as a team lead, social media manager, and executive program director respectively. He has also contributed to various publishing platforms and co-hosted a radio show at Truth After Hours Radio. Santana has a Master's Degree in Integrated Marketing Communication from Northwestern University, an MA in English and Spanish from the University of Chicago, and a BA in English/Spanish from the University of Iowa. In addition, Santana has 6 years of senior-level operations experience and 10 years of project management experience.