Darren Whitelaw ✔️

Darren Whitelaw is a public sector leader with a focus on enhancing customer experience with government services. He currently serves as the Chief Customer Officer at Service Victoria, striving to streamline government transactions for citizens.

With a background in various senior roles at departments like Premier & Cabinet, Planning & Community Development, and Justice, Darren has been instrumental in modernizing government communications and interactions with the public.

Darren's innovative initiatives include the development of the first government iPhone app, establishment of the first social media command center, and pioneering the first paperless government office in Australia.

His educational achievements include studies at renowned institutions such as Harvard Kennedy School, RMIT University, University of Melbourne, and ANZSOG, focusing on public policy, leadership, and public administration.

Throughout his career, Darren has demonstrated expertise in customer experience, leadership, marketing, communication strategy, digital transformation, risk management, research & analytics, public sector administration, community engagement, Gov 2.0, public policy, and privacy-enhancing technology.

Darren Whitelaw is committed to gender balance in speaking engagements and events, evident through his Panel Pledge.