York College of Pennsylvania

Belmont University

Dale Carnegie Training

Senior Business Analyst at The Home Depot

Atlanta Metropolitan Area

The Home Depot

Product Manager  -  Home Services

- Identify and collaborate with key project stakeholders and cross-functional teams to engineer a comprehensive solution that efficiently identifies and drives the timely delivery of value and feature sets using Agile methodology
- Develop metrics, analytics and dashboards that increase team and customer efficiency and decision making power
- Build JavaScript forms that enhance and replace existing forms and processes
- Primary technical resource that supports the HR enterprise product line
- Conduct security audits and business reviews to ensure integrity of read permissions for HR content, pages and applications
- Utilizing SharePoint, JavaScript, and HTML, create and maintain content as technical writer adhering to strict editorial rules

Senior Analyst  -  HR Technology and Analytics

- Managed Associate Communication sites and applications such as THDGo (texting alert service international rollout), Collaboration@THD (SharePoint team sites), Mobile Apron (HR portal), and various Documentum Web Publisher sites
- Collaborated with IT and other departments for troubleshooting, escalations, and process improvement
- Ensured team alignment with new processes and changes
- Facilitated discovery and project meetings with SME’s and stakeholders
- Provided reports and metrics that efficiently communicate project status and effectiveness
- Initiated search engine optimization project utilizing available system tools and reports
- Demonstrated entrepreneurial spirit by conceptualizing WebCom Ticket system and managing the project to fruition by developing the requirements, conducting the build, testing, and deployment

Project Supervisor  -  Associate Communications

- Created and updated myApron content pages using Documentum Web Publisher and SharePoint
- Developed content metadata and Governance standards resulting in a six day reduction in approval without increasing risk
- Provided training and support to myApron content owners by giving classes and creating step-by-step user guides and videos
- Took on additional Senior Manager responsibilities during position vacancy
- Engaged the offshore team (TCS) by providing training and tasking

Web Communications Specialist  -  Associate Communications

- Functioned as subject matter expert on Customer Care social media tools
- Provided instruction to internal/external audiences on the use of social media tools
- Developed and employed search methodology for customer concerns within assigned and discovered online communities
- Identified and reported on digital/social media trends to interdepartmental leadership
- Participated in social conversations that surrounded brand content, responded to comments, was a mediator and advocate for resolution

Social Media Resolution Expeditor  -  Customer Care

- Assembled a ten member core team and developed HR policies and documentation
- Produced a detailed five year business plan and partnered with legal and finance teams
- Created all marketing and sales collateral to include website and trade show materials
- Negotiated assembly plant and downtown office space contracts
- Conceived and designed patentable mobile work space solution
- Conducted market, patent, and product feasibility studies
- Developed funding network and secured letter of intent for $2MM

ExpandaSpace

- Managed disaster recovery tests for government and business
- Conducted post project review and provided documentation
- Designed and implemented new company emergency response procedures
- Served as technical interface for potential customers by providing tours and vetting technical concerns
- Acted as interim operations manager for the Atlanta facility
- Managed three direct reports and two indirect reports
- Developed and implemented inventory controls for annual physical inventory
- Redesigned 12,000 SF warehouse layout to better utilize existing space and add efficiency for asset deployment

Daniel Derk