Brent Curtis is a seasoned IT leader, with over seven years of experience in Operations and Business Intelligence. He has successfully navigated two M&As in Japan while managing remote operations teams, building efficient workflows, and delivering high CSAT scores. Brent's expertise includes SQL, Python, and a technology-driven efficiency mindset that eliminates manual processes whenever possible. Brent's leadership style has resulted in low team turnover, promoting team members, and building a culture where colleagues feel they can grow and make an impact. Brent holds a Bachelor's degree in International Relations and Affairs and International Business. He has held Senior Manager positions at Lionbridge Technologies and various Head of Customer Support roles at Gengo, as well as Tier 2 and Tier 1 Support roles at ASAP Staffing and Pace Americas, respectively.