Caroline Thomas is a seasoned business leader with over 20 years of experience driving revenue and profit growth. A expert in digital customer-focused strategies, Caroline is passionate about leveraging data to drive outcomes and delivering sustained growth through innovative solutions. Her unique expertise in building and leading high-performing teams, including strategy, customer data, product, marketing, brand, CX, and technology, has driven sustained growth and digital transformation across a diverse range of businesses. She specializes in P&L and people leadership, data-driven customer-led strategy planning and execution, marketing and product innovation, digital business transformation, culture change, defining and delivering customer propositions, marketing strategy and execution, e-commerce, data-driven CX, and regulated environments, including GDPR and FCA. Her sector expertise includes media, publishing, entertainment, telecommunications, technology, personal data, and information services, and professional services. Caroline has held senior positions at various organizations, including Experian, Orange, BT plc, and BSkyB.