University of Arizona - Eller College of Management

University of Arizona, Eller College of Management

IT Director  -  Architect  -  Program Manager with passion for Strategy  -  Business & IT Alignment  -  Program Delivery  -  PMO  -  PMI  -  Agile  -  SAFe  -  Governance  -  Cloud  -  Compliance  -  Cybersecurity  -  Regulatory  -  Operations

Las Vegas, Nevada, United States

Dell Technologies

Program Manager

As an IT Director of Portfolio & Program Management leader in the Gaming & Hospitality Industry working for Caesars Entertainment (CZR):•Executed delivery & governance of a multi-year $50M+ dollar Gaming Business IT Vertical Portfolio of in progress programs, projects, & pilots to meet the regulatory, compliance, revenue, EBDITA, end of life (EOL), or cost savings business objectives for Gaming business stakeholders throughout CZR enterprise.•Orchestrated day-to-day management of 2+ Program Managers to ensure effective delivery of their assigned program within the Gaming Portfolio by leveraging the CZR IT PMO governance framework, project tollgate review processes & industry best practices.•Spearheaded the Core Gaming portfolio weekly review meeting with key business & IT executive stakeholders to discuss portfolio status & highlighting areas of risk to scope, schedule & budget for each program within the Gaming Portfolio.•Facilitated with Gaming Business team leadership, IT Architecture, Gaming Products & BRM teams on the creation & maintenance of a rolling multi-year strategic roadmap for current & future Gaming business technology needs throughout the CZR enterprise.•Directed the creation of project funding documentation for 20+ vertical sponsored IT initiatives which included guiding these requests through obtaining budgetary estimates, resource requirements, timeline approvals & transitioning each approved project request to a PM for delivery.•Oversaw the use of PMI & Agile best practices including: dynamic team collaboration, daily standups, informative metrics & reporting to support effective program & project delivery for the portfolio. •If you are looking to network with an experienced IT Portfolio Director in the Gaming & Hospitality industry, then connect with me.Keywords: IT Director, Architect, Director of Product Management, Director of PMO, Director of Cybersecurity, IT Security, PMI, Manager, Audit, BRM, CISSP, InfoSec, SAFe

Caesars Entertainment, Inc.

IT Director Portfolio and Program Management

As an IT Program Manager (PgMP) in the Gaming & Hospitality Industry working for Caesars Entertainment (CZR): •Oversaw IT program management for multiple business verticals including: Gaming, Legal, Heart of House, and Hospitality. Based on the needs of the specific business vertical, responsible for the delivery and governance of $15M- $30M+ dollar business IT vertical program of projects, pilots & proof of concepts to meet the business goals & objectives for multiple business stakeholders throughout Caesars Entertainment enterprise.•Supervisory responsibility, mentoring and coaching of 6+ project managers & consultants in delivering technology projects utilizing CZR IT Project Management Office (PMO) standard processes, procedures, & toolsets. •Spearheaded discovery, requirements analysis, technology RFP process and initial design activities for the Anti-Money Laundering (AML) technology transformation program to support moving from an on-premise solution to a cloud-based technology solution for meeting CZR’s current and future AML / BSA compliance requirements for the enterprise.•Fostered project integrity for each program by reviewing project plans, budgets, forecasts, resource run rates, & other key project artifacts throughout the CZR IT PMO governance framework & processes. •Orchestrated key vendor relationships for delivery of IT projects within the program including reviewing & approving Statement of Work (SOWs), Purchase Orders (POs), Invoices & key project deliverables.•Restructured the CZR IT PMO project governance framework and templates to include key information needed for CZR IT compliance, cyber security, regulatory reviews & submissions for project deployments in the enterprise. •If you are looking to network with an experienced IT Program Manager, then connect with me.Keywords: IT Director, Architect, Program Management, IT Director of PMO, Director of Cybersecurity, IT Manager, IT Audit, Technical Program Management, IT Security

IT Program Manager

As a Cybersecurity Program Manager (PgMP) in the Gaming & Hospitality Industry working for Caesars Entertainment (CZR):•Oversaw a multi-year business vertical IT program for the Data & Digital Security business area that was focused initially on meeting PCI-DSS compliance requirements and enabling improvements of the security posture for CZR enterprise through application upgrades / migrations, infrastructure changes, and new security technology implementations. The program included 20+ projects that required the engagement 30+ resources, and multiple third-party vendors with a total budget of $30M+ dollars to ensure effective end-to-end delivery each project utilizing CZR IT PMO governance framework, processes, procedures & toolsets. •Spearheaded a bi-weekly portfolio review meeting with the Data & Digital Security leadership team to discuss project status, requests going for funding approvals, and to review the overall financial status of the portfolio.•Orchestrated the creation and maintenance of a multi-year rolling technology roadmap to meet current & future compliance, security and regulatory requirements for the CZR enterprise in partnership with the Data & Digital Security leadership team. •Facilitated discovery, requirements definition and initial solution design work for implementing an external 3rd party credit card tokenization solution with point-to-point encryption (P2PE) for 20+ vendor and custom developed applications and interfaces to support meeting PCI-DSS compliance requirements for the CZR enterprise.•If you are looking to network with an experienced Cybersecurity IT Program Manager (PgMP), then connect with me.Keywords: IT Director, Architect, Program Management, Director of Product Management, IT Director of PMO, Director of Cybersecurity, Project Management Office (PMO), Cyber Security, IT Security, Vice President of IT, Vice President of PMO, CISSP, CISA, CISM, CompTIA Security+, Technical Program Management, Cloud Computing, GCB

Cybersecurity Program Manager

As a Senior Information Technology Project Manager (PMP) in the Gaming & Hospitality Industry working for Caesars Entertainment (CZR):•Orchestrated 3+ large projects in the marketing business vertical IT portfolio which encompassed 10+ individual tracks. These projects engaged over 20+ corporate / property business users, 20+ IT resources, & several third-party vendors with a total budget of $10M+ for solution requirements, design, development, testing, implementation, & transition to operations phases for the projects.•Facilitated the process to upgrade the Caesars Entertainment marketing campaign management technology platform which impacted 100+ corporate / property marketing business users throughout the enterprise.•Oversaw two hardware and software gaming technology pilots utilizing 75+ slot machines to evaluate each solution for potential use in the CZR enterprise.•Formulated with CZR IT operations teams to develop and implement a support model for a mobile loyalty marketing guest registration solution which utilized an external third party to provide hardware / software solution support to 20+ properties in the CZR enterprise.•Directed modifications to the casino and hotel management systems user security functionality so that team member access to high end guest Personally Identifiable Information (PII) is tightly controlled, tracked & monitored by CZR business leadership. •Spearheaded the creation & implementation of a four-stage project management governance framework, deliverable templates, tollgates & new processes based on industry best practices which enabled the CZR IT Project Management Office (PMO) to accelerate its organizational transformation.•If you are looking to network with an experienced Senior IT Project Manager (PMP), then connect with me.Keywords: IT Director, Architect, Program Management, IT Director of PMO, Director of Cybersecurity, Project Management Office (PMO), Cyber Security, IT Security, CISSP, CISA, CISM, Scrum

Senior Information Technology Project Manager

As a Director of Enterprise Strategy Architecture, Front of House IT Solutions in the Gaming & Hospitality Industry working for Las Vegas Sands Corporation (LVSC): •Facilitated & maintained a 3-year global business/technology strategic roadmap for the Front of House (FOH) & IT business verticals to ensure effective use & planning of LVSC IT's current & future technology portfolio for the enterprise.•Created 3+ Enterprise Architecture Recommendation (EAR) documents for key global private cloud and collaboration initiatives that utilized Microsoft SharePoint & Unified Communications technologies. Each solution was architected to ensure High Availability (HA) / Disaster Recovery (DR) capabilities while leveraging 10+ business event driven interfaces to LVSC global strategic systems using an existing Enterprise Service Bus (ESB) solution.•Oversaw the infrastructure and technical architecture design process for the LVSC Group Sales CRM initiative which included upgrades to the core CRM platform, SSRS reporting solution & ESB architecture which impacted 60+ Team Members.•Orchestrated the infrastructure, technical architecture design & roll-out of the HP PPM SaaS based solution for use by 300+ Business and IT team members for portfolio/project management & governance through the LVSC enterprise.•If you are looking to network with an experienced IT Enterprise Architecture Director in the gaming & hospitality industry, then connect with me.Keywords: IT Director, Architect, Program Management, Director of Product Management, IT Director of PMO, Director of Cybersecurity, Project Management Office (PMO), Cyber Security, IT Security, Project Management, PMI, IT Manager, IT Audit, CISSP, CISA, CISM, CompTIA Security+, Technical Program Management (TPM), Cloud Computing, Amazon Web Services, AWS, Google Cloud Platform (GCP), Google G Suite, IaaS, PaaS, SaaS, GCB, PHI, AML, Program Management, PMI, GDPR, CCPA, HIPPA, PCI-DSS, GLBA, PHI, PII, IP, SOX, Data Privacy, GCB

Las Vegas Sands Corporation (LVSC)

IT Director of Enterprise Strategy & Architecture

As an IT Director Business Engagement- Casino & Hotel Solutions in the Gaming & Hospitality Industry working for Las Vegas Sands Corporation (LVSC):•Championed business user advocacy within IT for new ideas to improve or enhance guest experiences throughout the resort. •Mobilized with the Poker Room Leadership Team to obtain funding of $160K for a system conversion and insured that it was successfully completed within eight weeks. This system conversion was a key factor in a +20% revenue increase for the Poker Room. •Executed a property-wide document management system conversion/upgrade and replacement of 110 guest-facing digital signature capture device project with a $195K budget which affected 750+ Team Members. •Developed a property branded website initiative for Concierge Services which enabled guests to purchase helicopter rides, gondola rides, golf reservations, etc. from the website. Increased revenue $4K in first month.•Orchestrated the development and implementation of multiple processes and procedures for the North America IT Project Management Office (PMO) impacting over 140 Information Technology Team Members. •If you are looking to network with an experienced IT Director in the gaming & hospitality industry, then connect with me.Keywords: IT Director, Architect, Program Management, Director of Product Management, IT Director of PMO, Director of Cybersecurity, Project Management Office (PMO), Cyber Security, IT Security, Project Management, PMI, IT Manager, IT Audit, Business Relationship Management (BRM), CISSP, CISA, CISM, CompTIA Security+, Technical Program Management (TPM), Cloud Computing, Amazon Web Services, AWS, Google Cloud Platform (GCP), Google G Suite, IaaS, PaaS, SaaS, Customer Success, Race & Sportsbook, Sportsbetting, GCB, PHI, Program Management, PMI, GDPR, CCPA, HIPPA, PCI-DSS, GLBA, PHI, PII, IP, SOX, Data Privacy, GCB, Casinos, Gaming, Six Sigma, Lean Six Sigma, Agile, Scrum, IoT, ePMO, AML

IT Director of Business Engagement

As an IT Director of Strategic Innovation & Integration in the Gaming & Hospitality Industry working for MGM MIRAGE:•Supervised the $1M City Center In-Room Proof of Concept project to enable a guest to have a unique personalized in room experience at the property which included preferences around lighting, temperature, & music. This was a first to market proof of concept project that involved over 15+ internal business, IT and third-party vendor resources which was delivered on time, within budget and all business / technology requirements were met. •Developed an enterprise-wide strategy for self service employee and guest facing kiosks which was utilized in reviewing and selecting a vendor for the Mandalay Bay Buffet kiosk project.•Facilitated multiple internal manager/executive meetings to review and determine potential business value/fit of short, medium, & long-term innovation concepts, goals and ideas for MGM MIRAGE. •Spearheaded an initiative to restructure the Application Support department which directly impacted over 10 IT employees. Analyzed current state of the Application Support department, refined and enhanced three job descriptions (lead, senior, regular), created two different career paths for Application Support Analysts (technical or management), developed IT vertical internal OLAs and SLAs for strategic technology vendors. Keywords: IT Director, Architect, Program Management, Director of Product Management, IT Director of PMO, Director of Cybersecurity, Project Management Office (PMO), Cyber Security, IT Security, Project Management, PMI, IT Manager, IT Audit, CISSP, CISA, CISM, CompTIA Security+, Technical Program Management (TPM), Cloud Computing, Amazon Web Services, AWS, Google Cloud Platform (GCP), Google G Suite, IaaS, PaaS, SaaS, Race & Sportsbook, Sportsbetting, GCB, PHI, AML Program Management, PMI, GDPR, CCPA, HIPPA, PCI-DSS, GLBA, PHI, PII, IP, SOX, Data Privacy, GCB,  SharePoint, Six Sigma, Lean Six Sigma, Agile, Scrum, IoT

MGM MIRAGE

IT Director of Strategic Innovation & Integration

As an IT Director of Business and Systems Analysis in the Gaming & Hospitality Industry working for MGM MIRAGE:•Engineered the creation & implementation of a Business Analyst Community of Practice (CoP) for 6+ direct reports to ensure standardization of Business Analyst project deliverables, templates, processes, and procedures at MGM MIRAGE.•Boosted team size by 5+ resources through effective recruitment, creation of a standard onboarding process, mentoring, coaching, developed position plans, and a quarterly review process for Business Analysts based on industry best practices.•Accelerated the development and implementation of the processes, procedures and deliverable templates for the MGM MIRAGE IT Project Management Office (PMO) that were based on Six Sigma & PMI Project Management Methodologies which developed skills that would be helpful as a IT Director  -  Architect  -  PgMP.•Key contributor to the Clarity pilot project team by sharing potential opportunities for process & training optimization in preparation for the department-wide rollout of Clarity at MGM MIRAGE Corporate IT.•If you are looking to network with an IT Director that is very knowledgeable in requirements gathering & analysis industry standards and best practices, then connect with me.Keywords: IT Director, Architect, Program Management, Director of Product Management, IT Director of PMO, Director of Cybersecurity, Project Management Office (PMO), Cyber Security, IT Security, Project Management, PMI, IT Manager, IT Audit, Business Relationship Management (BRM), CISSP, CISA, CISM, CompTIA Security+, Technical Program Management (TPM), Cloud Computing, Amazon Web Services, AWS, Google Cloud Platform (GCP), Google G Suite, IaaS, PaaS, SaaS, Customer Success, Enterprise Project Management Office (ePMO),  Sportsbetting, GCB, PHI, Program Management,  GDPR, CCPA, HIPPA, PCI-DSS, GLBA, PHI, PII, IP, SOX, Data Privacy, GCB, Six Sigma, Lean Six Sigma, Agile, Scrum, IoT, Scaled Agile (SAFe)

IT Director of Business and Systems Analysis

As an IT Project Manager in the Gaming & Hospitality Industry working for MGM MIRAGE:•Oversaw a $15M player loyalty technology conversion program of 6+ major IT projects which was critical for MGM MIRAGE to insure a consistent and standard player loyalty experience at the newly purchased Mandalay Resort Group Properties.• Directed a six-week system conversion process for Monte Carlo Casino & Hotel Resort to the MGM MIRAGE Players Club Program successfully.•Streamlined project delivery process with the slot floor conversion IT Project Manager (PMP) to insure on-time and on-budget delivery of each conversion required to support the MRG One Club to the MGM MIRAGE Players Club Conversion Program.•Created key IT deliverables such as: project schedules, roles/responsibilities matrixes, proposed architecture diagrams utilizing MGM MIRAGE IT project management methodology and industry standards which has developed skills that would be helpful as a IT Director  -  Architect  -  PgMP.•Screened and evaluated 5+ candidates for Business Analyst positions within MGM MIRAGE IT.•If you are looking to network with an experienced certified IT Project Manager (PMP), then connect with me.Keywords: IT Director, Architect, Program Management, Director of Product Management, IT Director of PMO, Director of Cybersecurity, Project Management Office (PMO), Cyber Security, IT Security, Vice President of IT, IT Manager, IT Audit, Business Relationship Management (BRM), CISSP, CISA, CISM, CompTIA Security+, Technical Program Management (TPM), Cloud Computing, Amazon Web Services, AWS, Google Cloud Platform (GCP), Google G Suite, IaaS, PaaS, SaaS, Customer Success, Enterprise Project Management Office (ePMO), Race & Sportsbook, Sportsbetting, GCB, PHI, AML, Anti-Money Laundering, FINCEN, Program Management, Project Management, PMI, GDPR, CCPA, HIPPA, PCI-DSS, GLBA, PHI, PII, IP, SOX, Data Privacy, GCB, SharePoint 365, Six Sigma, Lean Six Sigma, Agile, Scrum, IoT, Scaled Agile (SAFe)

Information Technology Project Manager

As a IT Senior Business Systems Analyst in the Gaming & Hospitality Industry working for MGM MIRAGE:•Oversaw the investigation and analysis into the feasibility of adding the 10+ Mandalay Resort Group properties to the existing MGM MIRAGE open source based Message Bus Solution (CME2) for room, cross property room charges & credit card transactions.•Facilitated the definition, requirements gathering and analysis processes for customized applications including data reporting, messaging and casino management solutions for over 5+ corporate and property specific organizations/departments.•Developed key IT deliverables including: business/functional requirements documentation, current/to-be process flows, use cases, data report & screen mockups using the Corporate IT software development lifecycle & industry standards.•Mentored 3+ Business System Analyst (BSA) peers on industry standards & best practices for requirements analysis gathering and analysis which has developed skills that would be helpful as a IT Director  -  Architect  -  PgMP.•If you are looking to network with a seasoned IT Senior Business Analyst (BSA) in the gaming & hospitality industry, then connect with me.Keywords: IT Director, Architect, Program Management, Director of Product Management, IT Director of PMO, Director of Cybersecurity, Project Management Office (PMO), Cyber Security, IT Security, Vice President of IT, IT Manager, IT Audit, Business Relationship Management (BRM), CISSP, CISA, CISM, CompTIA Security+, Technical Program Management (TPM), Cloud Computing, Amazon Web Services, AWS, Google Cloud Platform (GCP), Google G Suite, IaaS, PaaS, SaaS, Customer Success, Enterprise Project Management Office (ePMO), Race & Sportsbook, Sportsbetting, GCB, PHI, Anti-Money Laundering, FINCEN, Program Management, Project Management, PMI, GDPR, CCPA, HIPPA, PCI-DSS, GLBA, PHI, PII, IP, SOX, Data Privacy, GCB, Six Sigma, IoT, Scaled Agile Framework (SAFe), Scrum

IT Senior Business Systems Analyst (Sr. BSA)

As a IT Business Systems Analyst (BSA) in the Information Technology Services Industry working for Hewlett Packard (HP):•Spearheaded the business and information management analysis processes for the development and implementation of various customized web applications, messaging and data warehousing solutions on behalf of multiple IPG Product Generation organizations.• Overhauled ETL mappings for the MSDS application based on new business/functional requirements as a result of new governmental and safety regulations in locations that HP goods & services are sold.•Created key IT project deliverables such as conceptual and logical data models, data dictionaries, data flow diagrams, application architecture diagrams, ETL mapping design documentation, data report and web screen mockups, application design documentation, end user acceptance test cases and schedules.•Mentored and trained 10+ employees on IPG Product Generation IT specific policies and procedures which has developed skills that would be helpful as a IT Director  -  Architect  -  PgMP.•If you are looking to network with an Business Systems Analyst (BSA) that is experienced in Information Management, Analysis & Architecture, then connect with me.Keywords: IT Director, Architect, Program Management, Director of Product Management, IT Director of PMO, Director of Cybersecurity, Project Management Office (PMO), Cyber Security, IT Security, Vice President of IT, IT Manager, IT Audit, Business Relationship Management (BRM), CISSP, CISA, CISM, CompTIA Security+, Technical Program Management (TPM), Cloud Computing, Amazon Web Services, AWS, Google Cloud Platform (GCP), Google G Suite, IaaS, PaaS, SaaS, Customer Success, Enterprise Project Management Office (ePMO), Race & Sportsbook, Sportsbetting, GCB, PHI, AML, Anti-Money Laundering, FINCEN, Program Management, Project Management, PMI, GDPR, CCPA, HIPPA, PCI-DSS, GLBA, PHI, PII, IP, SOX, Data Privacy, GCB, Agile, Scrum, IoT, Scaled Agile (SAFe)

Hewlett Packard (HP)

IT Business Systems Analyst (BSA)

As an IT Specialist in the Information Technology Services Industry working for Hewlett Packard (HP):•Restructured multiple worldwide daily data feeds from 5+ sources to enable effective supply chain management for the Network Systems and Mobile Computing divisions of HP successfully. •Spearheaded the testing and implementation of a custom developed interface between an existing enterprise data warehouse and the DesignWin application enabling faster analysis, increased data accuracy and improved usability of the DesignWin application.•Supervised offshore development resources to support the Caesar Data Warehouse Migration Project which included defining the scope of work, acceptance criteria for work completed, and key milestones as required by the ePIT Software Development Lifecycle (SDLC)•Optimized workforce readiness by developing company-wide end-user and support training and documentation for numerous business tools, including Buypower, KeyChain, and eMercury.•Traveled internationally and domestically to train 6+ IT support staff ("Follow the Sun support") and end users on key strategic business applications for HP.•If you are looking to network with an IT Specialist that is knowledgeable in Supply Chain Management & Enterprise Data Warehousing, then connect with me.Keywords: IT Director, Architect, Program Management, Director of Product Management, IT Director of PMO, Director of Cybersecurity, Project Management Office (PMO), Cyber Security, IT Security, Vice President of IT, IT Manager, IT Audit, CISSP, CISA, CISM, CompTIA Security+, Technical Program Management (TPM), Cloud Computing, Amazon Web Services, AWS, Google Cloud Platform (GCP), Google G Suite, IaaS, PaaS, SaaS, Enterprise Project Management Office (ePMO), Race & Sportsbook, Sportsbetting, GCB, PHI, AML, Program Management, PMI, GDPR, CCPA, HIPPA, PCI-DSS, GLBA, PHI, PII, IP, SOX, Data Privacy, GCB, Six Sigma, Lean Six Sigma, Agile, Scrum, IoT, Scaled Agile (SAFe), Casinos, Gaming

Kriste Kolasa, MBA, CISM, CSM, PMP and SA