Arpan Chatterjee is an experienced Quality and Test Management professional with over 13 years of experience in various industries and roles. He has served as a Lead - Quality Consulting and Management: ServiceNow at KPMG Global Services (KGS), Senior Associate at Cognizant, Quality Manager at SAP, Software Quality Analyst - BMC Remedy 7.X at Unisys, Product QA Engineer - eChalk at Right Decision Systems, and Consultant - Technical at AOL. Arpan has extensive expertise in Product Quality Management, ServiceNow Quality, Software Quality Assurance, Scrum Master, Project Management, Defect Management, and Service Delivery Management across various project methodologies. He is a team player with excellent organizational, written, and verbal communication skills who is proficient in working for projects running in Agile, Waterfall, Iterative, V-model, and DevOps. Arpan has worked with Software Development Life Cycle, Testing Life Cycle, and BUG Life cycle, and has been involved in Developing Test Plans, Test Scripts, and Test Cases. He has extensive knowledge of various testing types ranging from Functional Testing, System Testing, Regression Testing, Salesforce Testing, and ServiceNow Testing to SAP MDM & UI Testing, BMC Remedy, GUI Testing, Integration Testing, Smoke Testing, End-to-End Testing, and User Acceptance Testing (UAT). Arpan has implemented ISO 9001:2000 processes throughout an organization and executed Lean Six Sigma in project. With an interest in Mobile testing for inbuilt features and third-party applications and familiarity with Configure Price Quote Management and Unified Product Catalogue, he has hands-on experience in the SFDC tool. Arpan is passionate about Quality and Test process implementation and continuous improvement, Test planning, Test management, Quality Assurance, People management, Team handling, Team Mentoring, and Technical leadership.