Mukesh Kumar

Mukesh Kumar is a seasoned professional with 5 years of B2B SaaS product support, implementations, and customer success experience, where he excelled as a team lead.

His passion lies in problem-solving, training, mentoring, and contributing to the overall success of the business, making him a valuable asset to any organization.

His areas of expertise include Product Training, Product Support, Customer Service, Customer Success, Account Management, and Advocating for Product, Customer, and Team interests.

Mukesh holds certifications in PRINCE2 Foundation & Practitioner from APMG-International and ITIL Foundation from CSME Inc. Additionally, he has a Master's degree in Business Administration from Liverpool Hope University and a Postgraduate Diploma in Information Technology from the University of Liverpool.

Throughout his career, Mukesh has held key roles such as Global Support Lead at Conversocial, Support Analyst at Conversocial, Product Support Manager at SeatGeek, Sr. Helpdesk & Implementations Analyst at SeatGeek, IT Specialist at John Lewis Partnership, and various IT-related positions at John Lewis.