Jim Wallace
Sydney, New South Wales, Australia
Jim Wallace is an experienced Business Analysis and Project Management practitioner with a diverse background in various ICT-related industries, including finance, telecommunications, and utilities. He has a strong track record of success in mortgage processing and lending, garnered from his expansive career in Australia's foremost bank. He also has extensive experience in telecommunication voice and data and network systems, structures, and services, as well as a help desk environment.
Moreover, he possesses substantial expertise in Fulfilment/Assurance/Service Management/Change Management Processes, ITIL, and ETOM. He has worked in several software vendor environments, including customer and bid management, developer management, software roadmaps, and product specifications. His experience in Agile development methodologies includes coaching, Scrum Master, Product Owner, and Agile Project/Program Management for web and client-server software vendor environments in the telecommunications and finance sectors. Jim has senior management level experience in establishing Agile methodologies, Project Frameworks, PMO, Business Process Frameworks, and Management Reporting in greenfield environments.
He also has extensive people management experience, having managed teams of up to 150 staff members, including recruitment, performance recognition and management, work allocation, resource scheduling and management, and supporting the work-life balance of staff.
Jim's area of expertise includes significant IT projects such as complex web-based software and integration project and program management and analysis in Telecom, Mortgage, Asset Finance, and other industries. Other areas of his expertise include BPR, Record Management systems, Workflow, and work management systems and processes, B2B transaction processing and interfaces (eg, XML, FTP, JSON), Natural Language Speech Recognition, Network Management Systems, Intercarrier Settlement Application Development, Business Process mapping and change, Operational Support Systems (OSS) integration, Networking (LAN/WAN), BI Reporting, and SasS.
