Rita Sarkar is a highly experienced Service Delivery Manager with over 16 years of expertise in driving business success and organizational performance. Her key responsibilities have included customer and partner experience, responsiveness, readiness, and overall health management of various accounts. Sarkar has played an instrumental role in driving different projects such as client DC migrations, deploymentations, infrastructure monitoring set up, and improvement planning of services. She has worked on monitoring different service delivery metrics, identifying trends and issues, and implementing improvements. Sarkar's previous roles at Atos include Application and Infrastructure Service Manager, SAP Tower Service manager, and Technical Quality Assurance Consultant. She holds a Bachelor's degree in Electronics Engineering from Nagpur University and has worked as a Systems Engineer at Hewlett-Packard and Wipro.