Courtney Nordling is a skilled communications strategist with a passion for engaging employees in a company's customer experience vision. She graduated with a Bachelor of Arts degree in Journalism and Public Relations from Radford University. With over a decade of experience in the marketing and customer success departments of reputable organizations, including Forrester, Charter Communications, Simplexity, and PFM, Courtney has a proven track record of creating and delivering effective internal communications strategies that align employees with a company's goals. Her areas of expertise include internal communications, customer success, customer experience marketing, and marketing communications. She is also proficient in direct response marketing and has previously held the position of Director of Marketing at PFM and Marketing Manager at XO Communications.