Washington D.C. Metro Area

My day-to-day duties include providing on-site and remote troubleshooting, diagnostics, and repairs to over 5000+ end users. The majority of units I work on are laptops, workstations, and printers. I also assist users with activating and troubleshooting issues on mobile devices such as Blackberry, iPhone, and iPads. I use SCCM to deploy and repair images as well as installing customized software packages for each user. I support operating systems which include but not limited to Windows 7, Windows 8.1, Windows 10, and Mac OS X along with Microsoft Office 2010/2013. I also provide support with VPN and RSA token administration.

The MIL Corporation

Desktop Support Analyst II

My responsibilities include identifying, diagnosing and documenting hardware or software problems on a variety of computer or computer-related equipment. I recommend components & configurations and assemble customized computer systems to meet the needs of customers. I provided quick, complete, and precise information directly to customers via face-to-face, telephone or by e-mail for estimate approval and customer repair. I consistently achieve productivity, customer satisfaction and sales attachment goals of the service repair shop. I complete assigned work orders (diagnostics, upgrades or builds) within established timeframes. I keep up-to-date knowledge on retail products and current technologies and maintain appropriate technical certifications. During down time I help maintain the department by ensuring a clean work area, tracking inventory, stocking and replenishing product and participating in merchandising activities. I also support store operations by maintaining loss prevention awareness, assisting with Service Department activities, and helping to prepare for physical inventory audits. As of 12/03/2016, I have completed 1104 repairs.

As of 12/2016, I transitioned to part-time technician where I trained 6 technicians, provided knowledge bar support, and configured custom PC's/servers.

Micro Center

IT Technician I

My responsibilities include developing and maintaining professional relationships with clients and coordinate with clients to ensure positive world-class experience at U.S. Cellular. I use online training tools to stay up-to-date with the latest technology and services offered by U.S Cellular. I am evaluated in sales performance on a regular basis to ensure achievement of daily and monthly goals for activation's, renewals, and accessories. I ensure and promise to all my clients a unforgettable world-class customer experience in every interaction. I am always actively looking for opportunities to improve my knowledge in products and services on and off the job to ensure that clients get the proper products and services which results to outstanding customer satisfaction. I provide engaging demonstrations of company products and services to current and prospective clients to improve sales for company. I ensure compliance to all company and government policies and procedures. I analyze each customer’s requirements and needs to offer them the proper products and services. I maintain and monitor inventory of products on a daily basis. I resolve all customers’ complaints and concerns in a professional manner with a positive attitude.

U.S. Cellular

Retail Wireless Consultant

My responsibilities include engaging with customers using selling skills to build beneficial solutions in a fast-paced environment where customers will feel supported and leave with satisfaction.
Inspire customers by showing them what's possible with technology. I use online innovative training tools to stay up-to-date with the latest technology and gadgets. I also attempt to overachieve to achieve individual and department/store goals to help drive profitability. I accumulate and apply the appropriate knowledge and expertise through continuous learning and engaging with customers, which enables me to help provide a great shopping experience. In my down time, I help maintain my department's merchandising to be ready to serve customers to avoid waiting and frustration.
The knowledge I learn from Microsoft training helps me in training my peers on Microsoft products as I am an advocate for Microsoft products.

Best Buy

Microsoft Specialist

As a Sales Consultant as Best Buy, I ensure that I deliver a world-class customer experience at the best place for technology products and services. I provide precise solutions to support and to solve customer needs as well as ensuring that no customer is left unserved or underserved. I take care of customers with empathy and garner a returning customer relationship. I implement assigned responsibilities from store management such as engaging with customers using selling skills to build complete, connected solutions. I check inventory and maintain merchandising standards. I demonstrate my excellence in the execution of my selling skills with the help of customer recommendation worksheets. I support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.

Sales Consultant

I showcase fashion with my work attire, assist customers with sales and answering their questions, as well as operate POS systems. During downtime, I help out with organizing stock as well as cleaning the store. Occasionally I will be asked to help with planograms.

Matthew Yu

Matthew Yu