Rock Hill High School

York Tech

Implementation Program Manager at Five9

Charlotte, North Carolina Area

Five9

Implementation Program Manager

AmWINS Group

Program Manager

Maintain the client relationship, serve as the Single-Point-Of-Contact (SPOC) for the client, providing delivery assurance of application services - ensuring that our resources are delivering what is expected of them, provide input and implement changes into the design, development and improvement of service offerings, and back-office procedures.  Ensure financial goals and contractual responsibilities are met.  Provide portfolio and risk management through oversight of engagements and SOW contracts.  Serve as delivery decision maker and service escalation contact.

TEKsystems

Senior Delivery Manager

Principal funtion is to handle and maintain relationships with established premier clients and partners.  Drafts and negotiates master service agreements, produces and presents executive summary reports.  Ensures all terms and conditions of contracts are being fulfilled.  Relays all relevant information to support forces.  Cultivates necessary strategies to assure completion of goals.

Black Box Network Services

Program Manager - National Accounts

Championed alliances with more than 21 IT Vendors.  Analyzed new products, evaluated supplier performance, negotiated contracts, and tracked trends in the banking and IT industry as it applied to First Union

First Union National Bank

Enterprise Supplier Manager

Served as a team member of the Telecommunications Operations Center (TOC) charged with oversight, administration, and maintenance of all DS1, DS3 circuits, and their respective support equipment.

Duke Energy Corporation

Telecommunications Services Analyst

Coordinated desktop and hardware services with new product rollouts for 14,000 clients, to determine best practice solutions for respective units.  Served as Contract Administrator for Microsoft SELECT and as Supply Manager for IBM, Compaq, HP and Vanstar.

Information Management Services Analyst

Maintained Rolm 9751 3-Node Switch, Fiber Optic SONET rings, Digital and Analog Microwave Stations, Operations and Maintenance Radio Networks, and PC's for 3,000 site employees.

Keith Sutton

Keith Sutton