Nicholas Mercurio is an accomplished Executive Vice President and General Manager with a wealth of experience in CX, consulting, and market research. With a proven track record of growth and turnarounds, he is commercially focused and has worked in technology, FMCG, retail, auto, and financial services. Nicholas is skilled in leadership, strategy, marketing, and business development. His education includes a Master of Business Administration in General Management from the renowned Marshall School of Business at USC and a Bachelor of Arts in Political Science from San Diego State University-California State University.

Prior to joining Ipsos as an EVP, Nicholas served as a Senior Vice President at the same company, leading strategic initiatives to strengthen business operations and attract new clients. He also held senior positions at MaritzCX as Senior Director of Strategic Consulting and Daymon as Director of Shopper Insights. With experience in consulting, Nicholas worked as a Senior Consultant at Randstad USA. He also served as Director at YMCA.

In summary, Nicholas Mercurio is a bilingual and accomplished executive with a proven track record in CX, consulting, and market research, working in diverse industries such as technology, FMCG, retail, auto, and financial services. He is an expert in leadership, strategy, marketing, and business development, with a Master of Business Administration in General Management from USC's Marshall School of Business.