Indian Institute Of Management And Commerce (IIMC)

Chief Executive Officer at Alza Technologies

Hyderabad, Telangana, India

Clients: TATA CONSULTANCY SERVICES (TCS), TATA TRUST & TATA SON's                                                                                                                                                    	Infrastructure Management: Architecting & Managing essential operation components, such as policies, processes, equipment, data, human resources, and external vendor management, for overall effectiveness. Development of clear-cut IT/IS strategy. Designing & Implementation of complex Physical, Data, Voice, Video, Cloud, Data centre, Server farm, Database, configuration management, automation and IT support at a PAN India basis for all the centers in India.	Architecting Digital Nerve Centers, in-campus & off-campus infrastructure support for numerous urban and remote locations. Solutions based delivery inspiring operational effectiveness, efficiency and quality in deliverables.	Lead teams, specialists, managers & centres in PAN India driving adherence to the operating model and regulatory compliance.	Supervised IS Solutions/Services/Strategy across verticals and driven metrics/PKI’s ensuring SLA’s are not been breached.	Process-driven IS service delivery in terms of installation/maintenance/optimization of internal and cross-functional processes.	Planning, budgeting, contracting and purchasing as it relates to Engineering Computer IT infrastructure hardware and software	Devise a Global Service Delivery Model to enable Global Engineering IT initiatives - formulate the required Service catalogues, SLA, KPI, build support structure (vendor + in-house) to meet the business needs.	Responsible for Service Management piece driving all the technology teams for quick resolution (Incident Management/Problem Management/Change Management) and meeting the defined SLAs. 	Planed, created & controlled a center of excellence, NOC & 5 centers across India

Alza Technologies

Chief Executive Officer

In this Global role, I source proprietary growth opportunities – organic and inorganic to our customer base. I help companies practically integrate the magic of marketing with the science of sales through our Immense experience based on deep sectoral operating expertise. Complement's with Primary and Secondary research to provide a comprehensive view of opportunity. Especially working with leaders, entrepreneurs, and director engaged in global business. In-depth experience in strategies for managing talent, stakeholders and customers. Digital & SEO marketing expert, ability to design and execute a channel growth plan to expand the business aggressively. Bears advance level skills in SEO, SEM, SMM, PPC & CPA. Digital marketing organic channel management for Search Engine Optimization, Search Engine Marketing & Social Media Marketing.Develop optimal transformation plan and identify the right elements to execute on it. Collaborate with principals and leadership to execute transformation plan through the life cycle. Building start-up's to enterprise quality. Aggressive Investment Banking for proprietary growth. Access to groups of trusted partners ecosystem focused on enabling traction.I've honed structured and operations-driven approach based on our expertise and relationships across organizations, geographies, and situations to identify growth opportunities for our clients. I head Technology Operations organization. In this role, I’m responsible for providing Thought Leadership & direction to the businesses we incubate. I'm responsible for providing Strategic & Tactical leadership to the Global Support, Managed Services and Global Business Expansion. Enhance predictability of transformation program through creation and management of Transformation Office. Program management and Go-to-market strategies to develop and build brands.

ADI Partners

Operating Partner

Avaya Operations Services (AOS)Global lead to Strategized Managed services to deliver network-based services, applications and equipment to enterprises & service providers. Outsourcing FTE deployment based on time-based volume and product trend analysis Deployed ITIL framework in managed Services space to set up operations of Service Monitoring, Service Desk, Incident Management Release management, Configuration Management, Availability Management and Problem Management.Designed framework through program management and go-to-market strategy to provide multi-product support services like Juniper, Cisco, Polo Alto, Linux, Windows Server 2003/2008, Stingray, Giga-space, Tomcat and Postgres.Acquired companies and projects. Created centres in low cost geography. Carved out SOW’s and set up operations accordingly.Avaya Partner Support Services – Avaya TACInsourced a team of 35 and built it to 95 people with 5 managers.Deployed Portfolios like Security/Modular/Stackable/NMS/Wireless.Built an operations maturity Model.Deployed infrastructure to support the Portfolio.Optimised the KPI’s to meet the goals, effective KPI tracking.Talent retention by percolating long term goals with short term, cross skilling and advance skill building.

Avaya

Senior Program Manager

Spear headed Avaya/Nortel acquisition from Service support point of view for which received an Avaya Leadership Award.  Been a Global Leader in structuring and strategizing the service support organization. Structured a Training and ramp up plan and organized service readiness for Nortel Voice and Contact center portfolios in India. Lead Infrastructure management and created new data centers and labs. Embarked in to Guided phase of operations followed by achieving milestones and been at par with the Globe from a metrics prospective.Been a people's manager for 105 engineers and 4 managers. Recognized as Excellent people manager, open to direction and Collaborative work style and commitment to get the job done. I’m responsible for setting objectives and goals for the entire department to achieve desired Business results. Delegate responsibilities effectively in a diverse environment. Played a significant role in India’s long-term planning, including an initiative geared toward operational excellence in Metrics and Cadence. Optimize operations through gap analysis and defect prevention to build the skills set and enhances SME capability. Deployed tiered/layered approach with in the team to prevent escalations. Good rapo and quick resolutions for the key stake internal and external holders. Program management and go-to-marketing strategy for control and expansion.Created, incubated and nurtured SME Collaboration methodology and knowledge management databases.  I head the Service Delivery & Operations organization for the biggest Managed services Customer of Avaya having a dedicated Service Delivery model. In this role I’m responsible to provide Thought Leadership & direction to team. Develop Service Delivery Strategy, Planning & execution, Client relationships at CXO level, Partner & Vendor Mgmt, Talent Mgmt, Performance Mgmt, Service level Mgmt, Business Planning, Budget & Cost Mgmt. Responsible for Service Quality, CSAT and Net promoter score for the account.

Senior Manager - Partner Support Services

REMOTE PREVENTATIVE SERVICESLead the strategic movement of Avaya Preventative services.Hired 65 people and formed a portfolio with 4 managers. Driven organizational Preventative strategies molding in to ITIL frame work.Service Delivery - Craved out support structure reflecting in the offer to the customer/Partners depicting 4 major offering for RFP’sStructured Capacity management team to proactively identify over utilization and pre-break down situations on Avaya CM productsStructured Health check teams to proactively mitigate configuration failures and high resource utilization on CM and modular messaging systems.Formed a team for CM and MM upgrades. Program management and go-to-market strategy to manage upgrade to new and emerging markets.Automated Intelligent Health Check (IHC) tool to reduce human efforts and increase revenue generation. Received 1st prize in Innovation tournament for the IHC tool development. Achieved 20th position in Wonton (USA) Innovation tournament for automation.Received Avaya Pillar award for optimizing Operations and high revenue generation

Senior Project Manager

UNIFIED COMMUNICATION Back Bone – AVAYA BACKBONEManaged a Unified Communication team in Avaya back bone and optimized Customer support through refined MBO metrics’.Deployed preventative escalation mechanism for hassle free operations.Drive customer satisfaction through reduced life cycle of the incident/ticket/SRConstant communication with the CSM/SDM/partners and Customers understanding their pain areas and developing a Support solution for them.Significant knowledge of complex UC concepts and ensures project teams are effectively employing appropriate UC Break fix techniques. Managed avaya's premium contact center and unified communication customersDeployed program management methodology to manage projects.

Technical Manager

CISCO Inc.Managed 4 Multi million dollars Projects of 60 engineers, 2 managers and 4 Leads. Played a major role in structuring the process mapped to technology in regard to incident management. Managed Portfolio in the domain of Routing and Switching NOC, Security NOC, IPT NOC, Network Engineering, Change Management and Quality Assurance. Performed as process Manager (Problem Management) in Organizational endeavors to achieve the mandate for ISO 20000 Certification. Also did Auditing of other projects with in Organization to make them ISO 20 K Complaint.SERVICE DELIVERY - Been an Architect to align business methodologies to the IT process and tools. Constructed business solutions through the elements of RFP, RFI, RFQ and designed business dialect to the customers. Formulated Key Success factors from a PMO and Project Management stand point to generate catalyst growth through the wings of Cost, Control and Quality.Filled up the gaps by deploying Business Dynamics, Six Sigma Quality Management, Change Management and Conflict Management.Accessing the project’s through Risk Management and finding solutions for the risk factors and deploying it successfully for the smooth transformation.Been a key player with the Leadership and Senior management in deploying Operations maturity Model at organization Level.Preparing Daily Operations Report, Weekly Operation Report, and Metrics projecting the SLA’s and SLO’sResponsible for managing Chronic Network issues and Escalations. Resolving and Communicating to Carrier, Vendors and Customer/Client. Designing and Deploying IT Infrastructure pertaining to Cisco Project. Which involved Router/Switch connectivity, routing issues, switching, tool deployment, VPN and PIX. Communicating with Customer/Telecom/Vendor, Handling and Escalating highly impacting operational issues and/or 3rd party vendor escalation Able to inspire, articulate a shared vision.

Cognizant

AS Manager

- Managed Datacenter 3 teams of about 24 people and 3 Team Lead’s. Deploying all people management skills and responsible for their appraisals.	Primary figure in restructuring the networks and mapping it to the business requirement. Movement of Datacenter to different location (Interstate). Engagement Governance for outsource sing, implementing the move through Change Management.	Managed 3 teams, Server & Application Management, Data Center Management and Network Management thought MPLS cloud, Route Management(EIGRP & BGP), QOS, FRP, T1 on PIX 515,  Check Point firewall, Cisco 6513 and 6509 Switches. 	Primary protocol used for enterprise networking over the Cisco devices was OSPF; managed redistributed networks and Autonomous Systems of EIGRP and BGP.	Managed complex multi area OSPF network on Broadcast Multi access and NBMA over the Frame Relay and ISDN circuits. Config on Wan done router 7200.	Controlled Network traffic and fast switching by using policy based routing, route maps and CEF modules. The routers/switches used were Series 2500, 2600, 3550,3600, 6500 and 7200. 	Managed Spanning tree protocol for communication in switched network, implemented vlan and trunks to other switches and routers using VTP.	Load balanced router on the stick using HSRP, VRRP, and GLBP.	Established dedicated Frame Relay connection and shaped the wan traffic. Also established ISDN and DDR technologies for back up of the link.	Administered PIX Firewall’s and implemented security policies of the company collaborating with the Business executives and top-level Management groups.	The Firewall implementation involved Address Translations, Application inspection using Web Sense, N2H2 and fix up for various advanced protocols, Syslog, Cisco secure ACS for AAA (TACACS+ and RADIUS) and Anti-virus.	Implemented stateful Fail Over for the Cisco Pix 515 series with state link architecture.  Providing redundancy for LAN, WAN, DMZ and DBDMZ interfaces.

BLUE STONE CAPITAL/Trade.com

Assistant Manager

Network Consultant: KPMG, Goldman Sach and Michigan-EB.	Used DALCO network sniffers to monitor the N/W and gave suggestion to clients for improvement. 	Configured, installed and administered windows based networks primarily Windows NT.	Preliminary installation of OS like NT/2000 with the service packs and security patches for the installation of Check point NG and various server installation.	Troubleshooted hard ware based problems in Compaq DL380 and 360, IBM, COMPAQ, HCL, HP, SIEMENS, DELL, and DIGITAL.	Administered LAN based problems (TCP/IP Based), made user accounts and rights for the users. Established Hardware Fault Tolerance RAID 1 & RAID 5 Software Fault Tolerance RAID 1 & RAID 5.

CYBER MATRICS INC

Project Lead

- Developed Graphic user interface screen using Oracle Forms 4.0 as the front end and Oracle 7.0 as the back end.	Unit and integration testing for object oriented programming.	Prepare technical and user documentation.	Experience working on Developer 2000. Including logical and physical Database Design, Database tuning query and I/O optimization.	Administering the Windows NT servers and Novell Netware Servers and perform Code level programming on network patches.

Mohammed Haseeb

Mohammed Haseeb