Paul Pappas is an experienced Internet/Media and e-Commerce Director in the automotive industry, having developed a successful program for dealerships that combines best practices and lessons learned throughout his years in the field. As the President of WebDeals Automotive, Paul has implemented strategies that have generated impressive results, such as over 2400% ROI and 70% of total store sales. His expertise includes sales processes, Internet Lead Management (ILM), follow up, lead conversion, customer relationship management (CRM), database farming, automotive sales, department integration, internet sales, business development center (BDC), and ROI.