Jennifer Cheung, a former Technical Consultant at DocuSign and Senior Technical Consultant at ServiceRocket, is passionate about making knowledge and information accessible for every user, regardless of technical ability. With a decade of real-life experience from information architecture to UX design, Jennifer is dedicated to helping clients improve their knowledge sharing and collaboration tools and processes. Her skills span from requirements gathering and business process mapping to training and process improvement. Jennifer holds a Bachelor of Computer Engineering with Masters of Biomedical Engineering from the University of New South Wales. She is currently a Technical Account Manager - Solution Architect at Atlassian, with previous experience as a Research Engineer at Defence Science and Technology Organisation (Maritime Security) and as a Maritime Analyst at Defence Science and Technology Organisation (Maritime Security).