Kaplan University

Montana State University-Bozeman

Contracts, Information and Records Management

Preparis

Contract Administrator

Agility Recovery

Contracts Administrator

Currently looking for the next career opportunity. 

Effectively maintained all aspects of the client and vendor contracts management lifecycles, provided beneficial and reliable client solutions and communications through use of all social engagement mediums. Daily engaged and managed responsive internal-external client interactions with timely support and consistent customer service. Prepared, implemented and met aggressive contract deadlines duties. Trained and assisted team members with positive encouragement that celebrated success and processed solutions. Used industry problem solving techniques and management skills. 

Flexible, adaptable and reliable. I am willing to learn and try new tools, trades and experiences including job diversity and roles. Always seeking self improvement and chance to do more, to be better.

Extreme Reach

Key responsibilities include:

•	Prepared client contracts using documentation templates. Conducted follow-up on contract status with clients and update the contract log. Ensured workflow of client contract administration function is completed within standard established time-frames.

•	Maintained and updated contract database to include key points of information such as client  contracts, expiration and terms of services agreements. Collaborated with other company departments to determine client contract rates and pricing structures.

•     Performed data management on client agency record updates (adds/changes) within the database mainframe and general ledger systems.

•      Provided support to Contract Compliance Manager.

•      Assisted with special data management and audit projects within Accounting and Client Services.

Formerly Talent Partners, acquired by Extreme Reach

Managed compliant records and shredding program for BMO Capital Markets, promoted records awareness, and applied basic records management protocols. Facilitated annual destruction program, risk and issue resolution. Additional work responsibilities included managing electronic database contracts for clients, vendor management, subscription management and on-demand research.

Advised Senior Managers on records management strategy policies. Trained, mentored and coached clients for new program implementations and coordination of client relationship requirements.

Collaborated on or facilitated team projects, brainstormed project ideas, planned and developed internal processes such as Access databases, SharePoint document library and Wiki and applied Adobe and Microsoft Publisher for group team newsletters.

Created new user accounts access and deployment of market data products to investment bankers, developed MS Access database to track vendor and client license assignments, Provided contract management oversight and communication with internal contracts/ printed, electronic records and printed subscription clients and managed third party external subscription vendors.

Provided business research with information and financial databases, such as Capital IQ, S&P, Moody's,  ThomsonOne, LexisNexis, Bloombert, Factset, Factiva, and OneSource to meet client needs based on demand research requirements efficiently and cost effectively. Utilized Microsoft Word, PowerPoint for documentation and training presentations, Excel - data integration, collation, sorting, v-lookups, charts and pivot tables for financial reporting and audit reviews

BMO Capital Markets

Records Manager

Coordinated all aspects of customer records management/ data entry error resolution research. Managed client correspondence, provided financial assistance implementations and assisted team member on special records management projects or records destruction program implementations.

Collaborated with clients and teams on sales initiatives, organizational change strategies, risk management objectives, monitored loss prevention, created objectives, and provided training facilitation for client on digital and hard copy records management protocols, Assisted with risk management as officer of safety & security program. 

Supervised / trained direct reports, prepared performance evaluations, monitored performance metrics and time management, processed payroll, new hire paperwork verification, workers compensation, and organized employee events & newsletters.

Iron Mountain Records Management

Customer Service Supervisor; Administrative Supervisor

Managed client correspondence, provided training for new program implementations and handled all aspects of customer service/ data entry error resolution research.

Supervised / trained direct report, prepared performance evaluations, monitored performance metrics, time management, processed payroll, new hire paperwork verifications, workers compensation, and organized employee events & newsletters.

Shred Express Inc - acquired by Iron Mountain Secure Shredding

Office Manager

Managed client financial correspondence, billing accounts payables, receivables, handled all aspects of customer service/ data entry error resolution research and participative team member on special projects or program implementations.

Hired full time by Shred Express

Snelling Personnel Services

Managed the 7+ campus network computer labs, inventory, peripherals and security systems.

Supervised 30 direct student reports, scheduled work assignments, processed annual performance evaluations and weekly payroll reports and metrics.

Provided computer support in setup of new university email accounts and new or existing software application resolutions.  Assisted with budget, scheduled and implemented periodic software-hardware installations.

Monitored lab work environment, applied computer hardware problem solving and tools: printer server queues, phones and computers / terminal issues by mitigating solutions and decreased risk.

Montana State University Information Technology Center

User Support Services Supervisor

Managed the 7+ campus network computer labs, asset management, monitored and updated peripherals and provided basic security audits. Responsible for implementation of periodic software-hardware installations.

Provided user support and training for software like Microsoft Office, Corel Word Perfect, MatLab, SPSS, and solved network connectivity issues.

Monitored lab work environment  applied computer hardware problem solving and tools: printer, phone and computer / terminal issues.

Assisted supervisor with employee payroll, scheduling and human resources issues.

Melissa Armstrong